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EvanKupec
Participant
June 7, 2022
Open for Voting

P: Free-Floating Geometry Guides

  • June 7, 2022
  • 13 replies
  • 1442 views

On iPad the Geometry guides don't attach to the photo and float freely after being placed but do re-attach where they should be after closing the geometry menu and opening again but if zooming in or out they detach again.

(On the newest version of iPadOS and Lightroom as of posting)

13 replies

Rikk Flohr_Photography
Community Manager
Community Manager
January 20, 2024

This was moved to feature requests, and a ticket was sent to engineering. I can share no ETA for its deployment at this time. 

Rikk Flohr: Adobe Photography Org
Participating Frequently
January 20, 2024

Hi @Rikk Flohr: Photography , I sent you the information you asked for long time ago (DM), but not sure if you received it. Do you have any update on this issue?

Hopefully, I convinced you it is not intended behavior, since it's different on mobile and desktop version. It really makes geometry correction on mobile unusable for me. Hopefully it will be solved soon, especially it should not be difficult to fix.

Participating Frequently
November 27, 2023

Thank you @Rikk Flohr: Photography for your response. Unfortunately I cannot agree this is not a bug. It worked in different way more that year ago. It works differently on desktop app. Guides refreshes upon any change. This couldn't be a feature, really.

Rikk Flohr_Photography
Community Manager
Community Manager
November 27, 2023

@marcin.ukleja 

To be clear, this is not a bug but rather an enhancement request. 

Additionally:
Adobe Staff is not allowed to make promises of eventuality of any fix, new device support, or enhancement requests.  Even something as vague as "the next release" is not possible to say with certainty.

If you have the support person's name and are willing to share it, I will attempt to make certain no one is misled in the future. 

Rikk Flohr: Adobe Photography Org
Participating Frequently
November 27, 2023

Thank you @Charlie.D so much! I really appreciate it, cause it's the only bug that keeps me from using Lightroom. I purchased it mainly for this feature, and it's so frustrating for my perfectionist mind, to fight with this instead of straightening my photos with satisfaction ;).

Do you recommend any other way for requesting fixes to the Lightroom on iOS in the future?

Community Manager
November 27, 2023

Hello @marcin.ukleja 

I work on the Lightroom iOS team, not in Adobe Support.  We do hear you, and let me assure you there is a ticket logged to improve this.  I can't promise a specific date, as it's not up to me to prioritze work for the team.  I will remind the team and product owner there are users waiting for a fix, as demonstrated here.  Kind regards!

Participating Frequently
November 25, 2023

Support created another task/issue and told me it will be fixed with "future update". This time they didn't say "next update" 😕😕 and didn't respond to my question why wasn't it fixed as promised. Very poor experience with this feature and support team. It's a definite bug present for more than 1 year. Any idea how can I make it fixed by Adobe?

Participating Frequently
November 14, 2023

Yesterday the new update was issued, but it doesn't solve the problem :(. Waiting for the clarification from the support team.

Participating Frequently
October 31, 2023

I have an update from the support team.

 

Dear Marcin,

Thank you for contacting Adobe. We have raised this issue to our back end along with the logs that you have shared with us. Our back end is working on it and it will be fixed on the next update. We would really appreciate your patience. For now, we will be closing the case from our end, and for any further issues please contact us, we are here to help you.

 

Fingers crossed.

Participating Frequently
October 28, 2023

I'm almost sure it wasn't an intentional change. Luckily I have a case open (ADB-31513943-P4N8) and I'm in contact with support team. Hopefully it will be fixed soon.