This is the correct sequence for the pro product. 900->910_T1T2->912->920->930->932->933->940->942->945 ... View more

When you create the AIP, are you saving logs?  Lines that mention "wrong version" or simlar are clues to having tried to install a quarterly update on top of security updates (Why any decent developer would consider this acceptable product behavior is beyond my understanding).  Adobe, your project managers need to get on the ball here.  Easier updates, REGARDLESS of prior version.  You do it with the reader product, why not this?  We've NEVER gotten a clear explanation, which makes me suspect a disproportionate involvement of marketing/legal staff in product development and packaging. I just got burned by this again as one of the adobe docs incorrectly listed the install sequence.  Found another doc that showed the correct sequence. ... View more

Oops.  Do not install 9.4.3 or 9.4.4.  They're security updates. REM these are security updates.  Cannot install between quarterly updates.  Another "feature" REM start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd943_all_incr.msp /a  AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install943.log  /qn REM start /wait msiexec /p  c:\AcrobatPro9\AcrobatUpd944_all_incr.msp /a AcroPro.msi  TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install944.log /qn ... View more

Hey Adobe,  could you make this process any more tedious? ... View more

My pleasure... BTW - here's an update to 9.4.5 C: cd\AcroBatPro9 md \AcrobatPro9AIP start /wait msiexec /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP /Liv c:\AcrobatPro9AIP\install900.log /qn cd \AcrobatPro9AIP start /wait msiexec /p c:\AcrobatPro9\AcroProStdUpd910_T1T2_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install910.log /qn start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd912_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install912.log /qn start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd920_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install920.log /qn start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd930_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install930.log /qn start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd932_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install932.log /qn start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd933_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install933.log /qn start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd940_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install940.log /qn start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd942_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install942.log /qn start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd943_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install943.log /qn start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd944_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install944.log /qn start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd945_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install945.log /qn And the installer is this: rem @echo off net use q: \\control\software\AcrobatPro945AIP <password>/user:<user> q: REM Kill the previous version.  May augment this to remove the program directory as well.  Why use a scalpel when you have a chainsaw handy? start /wait msiexec /x {AC76BA86-1033-0000-7760-000000000004}  REBOOT=REALLYSUPPRESS /qn start /wait msiexec /i AcroPro.msi TRANSFORMS=AcroPro.mst ALLUSERS=1 REBOOT=REALLYSUPPRESS /qn c: net use q: /delete ... View more

Qb is basic interface no cancel. Google msiexec qb Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us ... View more

Sorry David. Believe me I would have been thrilled to not have to jump through all the hoops.  But everyone HAD to have the REAL ACROBAT. Find an alternative to acrobat?  Depending on what you need to do, there are plenty of free tools out there for creating PDF's.  Most function as print drivers, so you basically "print" your docs to a .pdf file.  Pretty simple. That said, and without much (any) win7 experience, it sounds more like a permissions/firewall problem.  Or even something as simple connectivity. Can you post the error message in it's entirety?  If you're using the builtin update function you should not need to download all the updates. The other option is to use the above batch method.  I'll grant you it's a pain (Adobe, are you listening?  Have not seen much evidence yet that you are...) But it does do the job. Good luck ... View more

Sorry no clue (also for not visiting this thread, in a way.  I'm trying to put the pain of dealing with this bloated pile of shite behind me). At any rate I have not run across that issue.  After this I'll be ecstatic if we never buy another adobe product again.  I'm also convinced that the windows registry is the worst piece of system design to come down the pike.  That and adobe's way of storing stuff in it. ... View more

The point is that it is waaaaaaayyyyy more involved than it needs to be.   Can it be done?  Yes.  Does it need to be that complicated (or that freakin HUGE)?  No.  I enjoy a good scripting challenge, but given the lack of detailed information, the patching model used, etc, it's just bloody ridiculous. ... View more

Well, it might explain some of those messages I got trying to upgrade from 9.3.1 to 9.3.2... Sorry to be dense, but can you post additional detail on what you did, and how you determined the correct SID version? Thanks ... View more

S.D.A. wrote: Well I guess you know now not to use crappy 3rd party utilties. What's wrong with using your OSes application removal anyways ?! That's what it's there for. <end of rant> Go to Microsoft download and get the "Installer Cleanup Utility" (not sure if that's the correct name, but it's close enough . Run it and see if you can proceed with the installation of Acrobat. FWIW it's not as simple as that.  We use an administrative install point, (following adobe's "instructions" I might add), and several systems, including mine, got pretty jacked up from the 9.3.2 quarterly update. Had to rip it out by the roots, and the msi cleanup is only part of the solution.  Don't ask for a howto - I'm still too traumatized. Registry surgery, boot to safe mode, remove application directory, some start->run entries, yada yada yada.  Had to boot into linux to fix the recycle bin after all was said and done. What a bloated mess. I will add that most systems were fine, but this application is waaaaaaay too complex for what it does.  Installation is fragile in a managed desktop environment, repair tedious.  Updates are unforgiveably large and The MSP approach to patches/updates is a freaking nightmare to deal with.  It sprays crap all over the system, the registry, and what the installer does is poorly documented if at all. Funny how adobe nevers seems to chime in on any of these threads, BTW. ... View more

Not from adobe support.    Someone clued me in to be sure to change dir's when building the AIP.  f-ing ridiculous. FWIW I did the 9.3.2 last night using this process, installed this AM.  works fine.  Be sure to make the adjustments in the MST (using the customization wizard). I'm rolling out to 20 systems this morning (we use the KBOX appliance from kace) - it''l take awhile cuz it's so f-ing huge, but it should get there eventually. Why oh why do system designers labor under the delusion that we all have unlimited storage and bandwidth?  I remember when acrobat was a fairly lightwieght app. Good thing I'm not bitter. ... View more

Also, build your AIP as follows... At any rate it worked for me.  Adobe, feel free to add something AT ANY TIME.... C: cd\AcroBatPro9 md \AcrobatPro9AIP start /wait msiexec /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP /Liv c:\AcrobatPro9AIP\install900.log /qn cd \AcrobatPro9AIP start /wait msiexec /p c:\AcrobatPro9\AcroProStdUpd910_T1T2_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install910.log /qn start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd912_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install912.log /qn start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd920_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install920.log /qn start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd930_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install930.log /qn start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd931_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install931.log /qn This will build your AIP.  Copy it to your network share and do your transform with the customization tool kit from there.  IIRC there was some stupid little files you need to copy from the original install disk for it to save correctly.  It'll error if your missing it. ... View more

Yes that's what I was talking about.  It may well be that a full rip and remove is necessary prior to installing. When you DO install make sure you include the MST generated by the customization wizard. I did my install w/a batch file as follows: net use q: \\<path-to-aip> <password> /user:<uid> q: start /wait msiexec /i AcroPro.msi TRANSFORMS=AcroPro.mst REINSTALL=ALL REINSTALLMODE=vamus REBOOT=REALLYSUPPRESS /qn c: net use q: /delete and THAT finally worked. FWIW we use the KBOX-1000 mgmt appliance for deployment, you may have to adapt to whatever method you use (GPO, Landesk, whatever). Software works well once installed but WHAT A BLOATED MONSTROSITY. I think a root canal would have been more enjoyable and productive.  Just sayin' ... View more

So no response from 1-800-adobesupportsux, eh? Are you rebuilding the administrative install from scratch?  I would (and will) try that.  I'm still recovering from the last effort. Make sure you are including the right updates...  Terminology escapes me but you can't apply a major update over a security patch.  Guess it would be too easy. ... View more

This made me nuts. Copy the installer files to a dir on your local system. Create the initial AIP. CHANGE TO THE AIP DIRECTORY!!!!!! use the PATCHAIP=1 argument. Here's a batchfile I put together for future reference.  Change dir names, etc according to your environment.  If adobe releases another quarterly update you will have to build it from scratch again.  With a batch file no big deal. Copy installer files to C:\AcrobatPro9 C: cd\AcroBatPro9 md \AcrobatPro9AIP start /wait msiexec /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP /Liv c:\AcrobatPro9AIP\install900.log /qn cd \AcrobatPro9AIP start /wait msiexec /p c:\AcrobatPro9\AcroProStdUpd910_T1T2_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install910.log /qn start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd912_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install912.log /qn start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd920_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install920.log /qn start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd930_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install930.log /qn start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd931_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install931.log /qn Run the acrobat customization wizard to create your transform and copy to the AIP dir. If anyone sees any potential pitfalls here please let me know.  Thanks very much to Nick on the appdeploy.com folder for pointing out that you need to run the patches FROM THE AIP DIRECTORY. And Adobe - no thanks at all.  Perhaps you would consider updating the KB? Message was edited by: ghbpiper Missed the TARGETDIR parameter on the first patch application line - sorry if this messed anyone up. ... View more

This is what I ended up doing - works except that it borks the icons for the shortcust in the start menu.  FWIW this is a volume license version. @echo off net use <UNCPATH OF INSTALLER FILES> <PASSWORD> /user:<USERID> q: start /wait msiexec /i AcroPro.msi TRANSFORMS=AcroPro.mst REBOOT=REALLYSUPPRESS /qn start /wait msiexec /update AcroProStdUpd910_T1T2_incr.msp;AcrobatUpd912_all_incr.msp;AcrobatUpd920_all_incr.msp;AcrobatUpd930_all_incr.msp;AcrobatUpd931_all_incr.msp REINSTALLMODE=vomus REINSTALL=ALL REBOOT=REALLYSUPPRESS /qn c: net use q: /delete Adobe, your support on this, well, is just plain abysmal.  Hours wasted  googling for solutions, on the phone with "support", with people that  just don't get enterprise software distribution, with an accent and a  script.  They were polite and professional, but lacked the necessary knowledgebase/skillset to resolve the issue, which in this case was created by whomever packaged the installer, in my estimation.  I imagine I will be looking for a FOSS replacement in the very  near future, and do my level best to be sure people learn about it. ... View more

I agree.  With all the talented engineers at adobe (though at the  moment they all seem to be involved in something else) one would think  that they would issue a fix or document a work-around.  This is probably naive on my part but it just seems ridiculous.  I guess they just don't care. ... View more

This is insanity.  Sounds like the most viable plan would be to remove any previous installation and force installation to the newest version.  IF I could get the blasted thing to get past the 9.1.2 upgrade. Hey Adobe, anyone paying attention? It should not take a rocket scientist to figure out the simple way around this is to distribute full installers for any new version and allow for complete reinstall over the top of any previous version.  Done and done.  In what world does the current approach begin to make any kind of sense, especially in a managed desktop environment? If I'm missing something here, someone please enlighten me.  The product simply does not work as advertised. Openoffice.org is looking pretty attractive right now.  Does a fine job of building pdfs. ... View more

I understand.  But I cannot get it from 9.1.0 to 9.1.2  Fails with a dll dependency error. ... View more

How did you get past the missing dll errors on your aip when moving from 9.1 to 9.1 2? I've burned almost 3 days on this. ... View more

This is pathetic.  This will probably 3 hours of my life I'll never get back but I am "curious" how adobe will spin this.  Will attempt to contact support, and perhaps, as a last restor sales (funny how that seems to get actual results sometimes when all else fails). MSI surgery should not be necessary on commercial products - or maybe you don't get what you pay for.  Linux is looking better and better all the time. ... View more