Skip to main content
A
Anonymous
February 12, 2010
Question

Can't upgrade Acrobat Professional 9.0 to Acrobat Professional 9.3

  • February 12, 2010
  • 2 replies
  • 7808 views

We have been installing Acrobat Pro 9.0 on machines.  Now that the 9.3 update has been released we want to update the computers.  I have followed the instructions to create an AIP. 9.0, 9.1, 9.1.2, 9.2, 9.3.  When I attempt to install Acrobat Professional 9.3 on a computer that has Acrobat Professional 9.0 on it I receive the following error message.

Another version of this product is already installed.  Installation of this version cannot continue.  To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel.

If I install the package I created on a computer that does not have Adobe Acrobat Pro installed on it, there are no problems.  The package is installed and it is at the correct version.

I obviously don't think I should have to manually remove Acrobat Pro 9 from the computers.  Shouldn't the patched 9.3 product install over 9.0?

This topic has been closed for replies.

2 replies

M
milehighwelch
Participating Frequently
April 14, 2010

Been having the same issues for weeks and finally found this thread.

Same issue going from Pro and Std 9.0.0.332 to 9.3.0.148...must uninstall previous version.


Some instances of using the Customization Wizard I would notice that the uninstall previous versions would be checked and unchecked and always grayed out.

Using the same Wizard and redistributatble version of standalone Acrobat Reader has no problems going from 9.0 to 9.3 however 9.1 to 9.3 produces the same issues as above.

Just hoping to keep this thread alive

KNOCK!, KNOCK!  ADOBE....HELLOOO PAID CUSTOMERS HERE...LIL HELP

G
ghbpiper
Participating Frequently
April 14, 2010

So no response from 1-800-adobesupportsux, eh?

Are you rebuilding the administrative install from scratch?  I would (and will) try that.  I'm still recovering from the last effort.

Make sure you are including the right updates...  Terminology escapes me but you can't apply a major update over a security patch.  Guess it would be too easy.

G
ghbpiper
Participating Frequently
April 14, 2010

Uh, I'm still on hold - sad face

When I decided to wrap up my patches is when I built the admin install fresh.

Then applied:

AcroProStdUpd910_T1T2_incr.msp

AcrobatUpd912_all_incr.msp

AcrobatUpd913_all_incr.msp

AcrobatUpd920_all_incr.msp

AcrobatUpd930_all_incr.msp

AcrobatUpd931_all_incr.msp

All took and updated fine.  Fresh install works great.


I'm not sure how to tell what updates are major vs. security.  I mean these are MSP patch files but I'm not sure if that is the indication you refer to as "Terminology".

-Mike


Yes that's what I was talking about.  It may well be that a full rip and remove is necessary prior to installing.

When you DO install make sure you include the MST generated by the customization wizard.

I did my install w/a batch file as follows:

net use q: \\<path-to-aip> <password> /user:<uid>
q:
start /wait msiexec /i AcroPro.msi TRANSFORMS=AcroPro.mst REINSTALL=ALL REINSTALLMODE=vamus REBOOT=REALLYSUPPRESS /qn
c:
net use q: /delete

and THAT finally worked.

FWIW we use the KBOX-1000 mgmt appliance for deployment, you may have to adapt to whatever method you use (GPO, Landesk, whatever).

Software works well once installed but WHAT A BLOATED MONSTROSITY.

I think a root canal would have been more enjoyable and productive.  Just sayin'

G
ghbpiper
Participating Frequently
March 12, 2010

How did you get past the missing dll errors on your aip when moving from 9.1 to 9.1

2?

I've burned almost 3 days on this.

A
Anonymous
March 12, 2010

The actual problem is one of Adobe's creation.

When making an adminstrative install point you can upgrade in the folowing manner:

Original product --> Qaurterly update 1 --> ,,,, --> Quarterly update N (--> security update)

Notice the order : Original, Quarterly, Security. **Adobe** made the deliberate decision to do it this way.

You can NOT install a quarterly update after a security update, event though the quarterly contains the security.

Reference http://kb2.adobe.com/cps/498/cpsid_49880.html

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices