Enterprise & Teams

“Other Versions” is not available for Photoshop and Illustrator. 

I have a problem with account setup when i try to add my phone number i get error An error occurred while performing this action. Please try again later.

I want old version of Priemer pro for a project, I have checked in other version option it is not availbale. Please provide link to install old version. 

Hello,Following the release of Creative Cloud Desktop 6.10 and the "Limited Beta of AI Assistant integration", we are facing a issue. For security and compliance reasons, we cannot deploy features that are still in Beta.Currently, when we create deployment packages using any versions of Adobe applications, they still include the latest version of the Creative Cloud Desktop app by default.Is there a way to force the packaging of an older version of the Creative Cloud Desktop app while the AI Assistant remains in Beta?Alternatively, what options exist for enterprise administrators to disable or block this Beta feature completely?Thank you.

I am trying to deploy Creative Cloud via Intune for Microsoft Surface 7 laptops (ARM based Snapdragon X processors). Before I package the software for Intune and script it, I’ve run it on a local device to test that it installs ok. When I run the setup.exe just by double clicking it I get the following error.There is nothing being logged in the PDApp.log within any of my temp folders.Has anyone else successfully deployed the self-service package of CC to ARM based devices via Intune? What am I missing? I’ve followed Adobe’s documentation and it’s no good. My package details are below: 

I recently lost access to my school adobe account and my adobe portfolio. I contacted my school IT and was granted access back but my school Adobe account but portfolio website is no longer visible on my edit page. I have no access or view of it. Is there anyway I can retrieve the information and my website back so I can transfer it to my new personal account? I got an email stating "Hi, We're contacting you as our records show that your organization administrator has closed your Business ID, which means you can no longer access your Portfolio from that Profile. To ensure your work is not lost, we automatically migrated your Portfolio to its authenticating Enterprise/Federated ID: [school email]. Im not sure what it means. I just want to get my portfolio website back so I can transfer it. The original website url is still says it is in use but my access to it is completely gone. Please advise!

Some users in our enterprise are experiencing an issue when working with PDF Portfolios. When attempting to open a component file (PDF) from the portfolio, the new tab with the file is blank. Closing the tab and reopening the same file will correctly show the file on the second attempt. This behavior is occurring on version 2026.001.21771 of Continuous Release. This is affecting only a handful of users. We have attempted some of the usual Preferences tricks like disabling Enhanced Security and Protected mode, but they don’t seem to do anything.

Hey! i want to Export some Libraries that i share with other people of the company to one of our drives to archive it and make space for new ones. When i try to Export the Lib through the Adobe CC desktop app, after some % i get an error message saying “something went wrong” and “contact support”. Its not always the same % and there is plenty of space on the Drive. I even tried other drives and the drive where CC and the temp lib files are located, nothing worked so far. Maybe someone had same issues and a solution for this? :)Thanks in advance!

My Invoices never show VAT, how can you activate so all future invoices show the VAT?

I need to speak with a HUMAN to get support for my Adobe account. HOW can I do that? I had a ticket in with them and they closed the ticket without solving the problem or without even any followup. THIS IS URGENT!! My admin account has been hijacked.

Starting a week or so ago, all of our corporate machines have started to report errors when attempting to update Adobe through RUM.   After digging through logs, all of our machines are reporting the following:[2026-09-04 09:05:01:0217] Adobe ARM 1.824.460.1149 logging started.[2026-09-04 09:05:01:0217] Command Line: /RUM /ProxyUserName:"" /ProxyPassword:"" /PRODUCT:Acrobat /VERSION:26.0[2026-09-04 09:05:01:0222] ProductCode: {AC76BA86-1033-FFFF-7760-BC15014EA700}[2026-09-04 09:05:01:0222] ProductName: Adobe Acrobat (64-bit)[2026-09-04 09:05:01:0222] ProductVersion: 26.001.21789[2026-09-04 09:05:01:0222] ProductUACPatching: enabled[2026-09-04 09:05:01:0251] Failed to get Value for StringID: IDS_ACTION_CONNECTING[2026-09-04 09:05:01:0251] DownloadFileAndWait isComplete returns error[2026-09-04 09:05:01:0251] Error Code: -2145386493[2026-09-04 09:05:01:0257] BITS AddFileSet failed with error:[2026-09-04 09:05:01:0257] Error Code: -2147023651[2026-09-04 09:05:01:0257] downLoadFileSet()

Ho chiuso i vecchi account e ne ho aperto una nuovo che vorrei utilizzare sempre come fare?

Its very strange but I have a 14 days free trial active, when I go to plans it doesnt show "manage plan" like it should, and I am scared because they are gonna charge me 5 of January and I cannot cancel (I just wanted to try it out) Please any help is appreciated.

Hi. I have 2 accounts registered on one email. One is a business and one is private. I'd like to cancel my plan on the business account and delete it and also delete my private account. I couldn't find how to do that. Could you help please?I need step by step instructions and possibly screenshots. Many thanks .

Im experiencing the same problem and not show hpw i can get out this scam

I have been attempting to cancel our subscriptions (3 licenses) but have not been able to so this online, by email or by phone.I can't delete the card details so that it will not auto renew next year either.

"I am using a generic/departmental email address that was previously managed by a former employee. I have access to the email, but the Adobe account is still linked to the old user's personal info and security settings. I need to 'hard reset' this specific Adobe ID so I can start fresh with the same email address, as if it were the very first time logging in, and then re-add it to our Admin Console. What is the best procedure to completely purge the old user's metadata and security info from this email?

Today I received to Emails from someone who identified themself as B Vivek Sharma. He said he is “my account manager” at Adobe. The logo looked “off” being a red letter A on a white background, surrounded by a red box when your logo is typically a white letter A surrounded by a red box. The first email begins as follows: “Trust you’re doing great! I am Vivek, your Account Manager at Adobe, and I happen to see that your company has multiple contracts and wanted to check if this is Intentional.” and the second email begins, “There are several individual Adobe licenses under your company domain that are currently unmanaged and billed outside your team account. Not taking any action right now may lead to:”  First, I don’t have a company or a company domain or company contracts. I have exactly two subscriptions with Adobe, not multiple Adobe licenses. The email was trying to get me to click on a link and “book a meeting” with him which I am not about to do. The email appears to come from ad

Hey, I hope there is someone to reply to me.  As I have a business account on Adobe, and I am certain of it because I have been using it for a year under my school and work. I might have accidentally pressed Personal account once login again, and now I can't change it back, I've tried sign in and out but it doesn't work.  I even tried to find automatic profile selection, but it's not there, I've tried so many steps to change It back. Is there any solution? Or my administration could personally help me change back to business/company account?

 We have an account created by Fedele Di Maggio and he is not anymore with our company but we receive a payments and his card and account is blocked. We have bought a new subscription under Dipocket Ltd. for Maria Bielik, we would like to cancel the one for Fedele Di Maggio on Dipocket Limited

en ninguno de los SO quiere el la instalación de la paqueteria, ya cree varios paquetes y ninguno queda 

My college has an Adobe Creative Cloud enterprise educational license that comes with at least 1000 generative AI credits per month according to your FAQ (https://helpx.adobe.com/creative-cloud/apps/generative-ai/generative-credits-faq.html). Previously account holders on our license could seem their generative AI balances from their account menu. Currently, we see a vague warning that there are daily AI generation limits, with a call to upgrade that links to this FAQ. Our users are justifiably confused -- what are these daily limitations? How can users view their balances?   

I've spun up an AUSST server on an Intel Mac.How are ya'll scheduling your incremental runs? I am getting clobbered with scheduling the incremental runs. I can use the AdobeUpdateServerSetupTool tool successfully day in and day out with fresh and incremental runs manually executed with Terminal.app. It just works. Clients update against it perfectly too.However, I am running into a problem when trying to schedule the incremental runs with a LaunchDaemon, crontab or Lingon. I get the following error:7/29/26 21:36:18:766 | [INFO] | | AAMEE | Utilities | AUSST | | | 1087475 | 0 | ************************* START Adobe Update Server Setup *************************07/29/26 21:36:18:766 | [INFO] | | AAMEE | Utilities | AUSST | | | 1087475 | 0 | Adobe Update Server Setup Version: 6.3.0.107/29/26 21:36:18:766 | [INFO] | | AAMEE | Utilities | AUSST | | | 1087475 | 0 | Rootpath = /Volumes/MAMP-Sites/ausst.pretendco/AUSST07/29/26 21:36:18:766 | [INFO] | | AAMEE | Utilities | AUSST | |