Enterprise & Teams

Could you please help check my subscription plan?I am using a corporate account, and Illustrator has been working normally without any "Expired" issues. However, Photoshop keeps suddenly showing as "Expired" every one or two months.Could someone please advise what might be causing this issue? I would appreciate any help in identifying the problem.Thank you.

Running Acrobat Pro on Windows 11.  I am trying to modify the Adobe PDF Conversion Settings in the Adobe PDF Printing Preferences dialog box.  The selection boxes to the right of the four options for Default Settings, Adobe PDF Security, Adobe PDF Output Folder, and Adobe PDF Page Size all are missing on the right side of the box.  See below screnshots for what i would expect to see and then what I am seeing. 

I have been contacted by multiple Adobe contacts over the course of several years, to consolidate Adobe accounts that are under my company’s email domain, but really should be treated as individual accounts where each user is paying their own fees (they just happen to be using their work email to do so).I get the asked the same question, if I am willing to consolidate these under my corporate account.  I have reviewed and researched this, and not only their accounts cheaper, but they are not sponsored by my company.  I keep saying I don’t want to consolidate, and my request is ignored and I am asked again.The latest thing is that Adobe has also started CC’ing the other contacts when they ask me this question.  So, my bosses wife, who has nothing to do with the company except an email name, is being included on the emails.  So then I have to explain to those people what’s going.I have now reached out 6 times, over more than a month, to the last person at Adobe to ask me this question, a

Hello,we are experiencing an issue with digital signatures in Adobe Acrobat/Reader after performing a Windows in-place upgrade.Our environment:Windows clients currently running Windows 22H2 or 23H2 In-place upgrade to Windows 25H2 The upgrade is performed using a Windows ISO through Baramundi Users have created their own Digital ID in Adobe They created the Digital ID via "Use a Digital ID" → "Use a Digital ID" / "Sign" As the storage method, they selected the Windows Certificate Store In addition, each user configured their scanned handwritten signature as the signature appearance in AdobeDuring testing of the in-place upgrade to Windows 25H2, we noticed that after the upgrade, the previously configured digital signatures are no longer available in Adobe.Our goal is to ensure that users can continue using their existing Digital ID and signature appearance after the Windows upgrade without having to set everything up again manually.We would therefore like to know:Why are the existing D

Some users in our enterprise are experiencing an issue when working with PDF Portfolios. When attempting to open a component file (PDF) from the portfolio, the new tab with the file is blank. Closing the tab and reopening the same file will correctly show the file on the second attempt. This behavior is occurring on version 2026.001.21771 of Continuous Release. This is affecting only a handful of users. We have attempted some of the usual Preferences tricks like disabling Enhanced Security and Protected mode, but they don’t seem to do anything.

What is the difference between a Federated-ID and Adobe-ID. how do I change a user from one to the other?

Hello all, My company has one Adobe license, which allows us to use the apps on two desktops simultaneously. If buy another license will we then have four seats? Thanks.

We are in the process of setting up Adobe Sign to integate with Dynamics 365 online. One of the ways we are attempting to use Adobe Sign is to initiate in-person signing.  The question that I have is, is it possible to initate an Adobe Sign agreeement if the receipient does not have an e-mail address? 

I am writing to express a significant concern regarding the recent shift from TechSoup to Goodstack for Adobe’s nonprofit licensing and verification process.Our organization serves individuals seeking freedom from addiction, and we fully meet the eligibility criteria listed on Adobe’s own website. However, since Adobe transitioned to Goodstack, every request we have submitted for nonprofit-sector software access has been rejected—despite years of approval through TechSoup under the same mission and status.After extensive correspondence, I learned that Goodstack is applying its own “internal policies,” which are not publicly disclosed by Adobe, and which explicitly exclude organizations whose mission is helping people overcome drug and alcohol addiction. This practice effectively discriminates against a vital segment of the nonprofit sector—those working directly with some of the most vulnerable individuals in our communities. Addiction recovery work is an essential public good, and exc

I was trying to connect Adobe to Claude and I got this error “Your organization does not allow access to third party applications.” then I checked my account, I found that someone has put my email in their organization. I revoked this and made sure my account is a personnal account here. but the error still is showing up. some internet investigations directed me to the issue that it might be stalled from the Adobe server side. I need someone from Adobe to help me clear this from that side so I can connect Adobe and Claude from my end. the email i’m trying to connect is [Moderator: removing personal information]. Basically, this one. Thanks, AH

We would like to use the Firefly API in our organization. However, in Adobe Developer Console, Firefly Services is disabled and shows:“Incompatible API – This API cannot be used in your organization.” I understand that our organization may need a specific Firefly Services entitlement/SKU. However, I haven't been able to find information on how to purchase or enable it. What product/SKU do we need for Firefly API access, and does it require an Adobe Enterprise agreement? Adobe Support referred me to the Community for this question.

My Creative Cloud app just stays in the loading screen. This is following notifications about a disc error in Photoshop that didn’t allow me to save any new files and InDesign telling me I needed to delete and reinstall the app (hence why Creative Cloud not opening extra frustrating). Anyone know what’s wrong and how to fix this?

Pro to Standard

I am trying to cancel my Adobe subscription, but every time I attempt to do so, I receive the error message: “An error occurred. Please try again.” Because of this, I am unable to complete the cancellation process.I have already tried several troubleshooting steps, including:Using different web browsers. Trying Incognito/Private mode. Clearing my browser’s cache and cookies. Using a different device and internet connection.Despite these attempts, the same error continues to appear, preventing me from cancelling my subscription.I would appreciate it if you could investigate this issue and cancel my subscription from your end as soon as possible. Please also confirm once the cancellation has been completed and let me know if any additional information is required from me.I look forward to your prompt response.

I need to now how many users I have on my plan   

When creating a PHOTOSHOP installation package on the console, only versions 26.0 and above can be selected. How to create a version for 2024 and 25?

My company had 12 subscriptions, we got billed for 17 on two separate days, two separate transactions. When I finally got someone in Customer service, our account was billed $3,903.01, they Deleted our organization page and refunded $0.01. We now have no plan, they cancelled access to our account, and refuse to refund the remaining, $3,903.00. Anyone have any suggestions? No one responded from Customer Service, and the bank said Adobe refused.  

Hi all,Posting here because I've hit a wall with chat support and I've seen at least one other thread describing the same issue, so I'm hoping a moderator or product team member can weigh in.**The setup:**- I'm the System Administrator on our Adobe Teams (Business) plan.- I'm trying to install the official "Adobe for Creativity" connector inside Claude (the Anthropic/Adobe MCP integration launched April 28, 2026).- When I click Connect in Claude and the Adobe sign-in window opens, it fails immediately with: **"Your organization does not allow access to third party applications."**- The window header shows "Enterprise ID" and the URL is https://adobeid-na1.services.adobe.com/ims/fromSusi.**What I've already verified:**- "Allow users to integrate apps" is enabled in Admin Console > Products > App Integrations.- Claude does not appear in the "Add App Integrations" list and there's no Claude entry under "User-accepted integrations."- Tried multiple browsers, incognito, cleared cache,

Hi, I registered for a 7-day free trial, which has now ended. Adobe is trying to charge me, but I don't have enough funds to pay. I want to cancel the subscription, but the system won't allow me to do so. Could you please help me cancel this plan and waive any pending charges? Thank you

I have been repeatedly emailed with requests to consolidate one of our employee’s personal account with our team’s account via our ‘Account Manager’, and despite replying multiple times at this point that we are not interested, without any acknowledgement of that refusal. I’ve just received another one, and at this point am borderline thinking of eating the rest of our subscription term and cancelling. How do I get Adobe reps to quit annoying me with this?

I cancelled bot the Pro & AI Assistant trials on the 27th of July and received emails confirming the cancellations, but to today (August 3rd) I have been billed for live subscriptions. Can I get a refund please?Many thanksAnne Taylor (Apollo Paraplanning)