Questions

Previous version - Downloaded from Adobe site, Packaged and deployed Adobe Acrobat 26.001.21771 using customization wizard (via Intune)New version - 26.002.21931 from robopack. After this pacakge was deployed, Sign in and other options from the title bar is missing now.  

When I try to use generative credits it tells me I need administrative approval. My administrator gets the request, but there is nothing to approve. 

I’m missing at least three Creative Cloud Libraries from my list of libraries. Two of these are shared with multiple people, and have also gone missing from their lists as well. One of them was not shared. One of them is the default library for Adobe Stock purchased assets. This is critically important as we’re in a fast paced marketing team and keep all of our swatches and brand assets in these Libraries. I’ve checked assets.adobe.com and they’re also missing from there.I’ve also checked stock.adobe.com and can confirm that the library is also not available there and Adobe Stock purchases are now defaulting to a different library. I’ve checked ‘Deleted’ in the Creative Cloud desktop app and they aren’t in there either. I’d say they’ve been missing for about two weeks, but I didn’t realise until I got back from a long weekend holiday a week ago. I’m on MacOS Golden Gate 27.0.1, Creative Cloud desktop version 6.11.0.478.6

Users from my organization should have direct access to the help side of Adobe. Please advise on how to allow that preference for all License holders. 

From Micah at Adobe MAX Just a suggestion. If you’re gonna provide teams admin with an admin panel and licensing options and the ability to buy, it seems archaic to make them speak with a representative, Account Manager, to actually control their account. No other company that we use software wise works this way for us. We only have maybe 40 users so it doesn’t really make sense for us to have to go through a lengthy, licensing and purchasing negotiation process. Just a thought thanks.

After installing October Updates, Acrobat crashes shortly after opening a PDF. It displays the message “Acrobat has encountered a problem. Some features may not work as expected.” it also logs event 1000 for AcroCEF.exe listing libcef.dll as the faulting application. This happens for all users on the RDS server. It seems to be similar behaviour to the known issue introduced in a Windows Server 2022 update (KB5034129), but the remediation for that issue does not seem to work this time around.   

What features on firefly are available and are not available to someone with an EDU license of creative cloud suite?

Photoshop 2026 GenAI components ignore all system proxy configurationComponent: Photoshop 2026 / Generative AI (transmute module, Firefly services) Affects version: Photoshop 27.6.0 (PHSP 27), ACPL SDK 5.11.0, UXP Runtime 9.2.0 SummaryPhotoshop 2026's Generative AI features connect directly to their service endpoints, ignoring every proxy configuration mechanism Windows provides. On networks where direct internet egress is restricted and traffic must traverse an explicit HTTP proxy, these features fail with generic timeout errors after 75–95 seconds.Other components inside the *same Photoshop process* use the configured proxy correctly and concurrently. This is not a machine-wide or network-wide misconfiguration — it is specific to the code path serving these features.Because these components connect directly, they succeed only where the network perimeter happens to permit the destination. Where a destination's address pool is partially permitted, the same feature succeeds or fails dep

Several days ago I got InDesign 22 (2027) shown up as regular software update (not beta). Installed it and it opens and works regularly, but there is no InDesign app anymore in the installed applications column, and i get InDesign 21.6 shown as not installed.

The account owner on our account retired last year without handing off the account to a new account owner (which should be me). Is there a way to remove them from the account owner status? We run our account there CDW, also. Just to complicate things. Thanks!

I noticed there are patches here: 26.003.22075 Planned update, Nov 02, 2026 — Acrobat-Acrobat Reader Release Notes - Nov 2ndBut none of these have been published for SCUP and now its Nov 10th patch Tuesday? I’m assuming someone is on the job? :).

 I have been approved for Nonprofit pricing though Goodstack. The link they sent to complete the signup with Adobe just spins and won't connect. 

I would like to see a creative share space with more security and control that we can offer it to our 9-12 students. This would be a way for them to share and support each other without compromising their data.

Hello Team,Can you please define if the Creative Cloud K-12 Named User License Min 500. In the licensing terms it states only 1 site address can be added to the site licenses but in many cases K-12 schools have multiple campuses. To then purchase 2 site licenses does not make sense as they need to then support 2 different VIP agreements. Is it then compliant for them to use the 1 site license for the one school over multiple campuses (different addresses). If not what is the suggested solution. Thank you Yasmine 

How can educators turn on an d off the AI options in CC so we can teach students before they have the apps do it for them?

Bonjour, Lorsque j’ouvre un document la fonction recherche du texte ou des outils fonctionne aléatoirement.C’est-à-dire je cherche un mot en particulier dans mon fichier parfois ça fonctionne et dans d’autres cas non.J’ai essayer toute les solutions disponibles sur votre site mais sans succès.Pouvez-vous m’aider s’il vous plaît cela touche tout mes collaborateurs. Cordialement,

If you don’t use the program all the time, it’d be nice to pause if you don’t need it and unpause when you do need it

Bonjour,  Je n’arrive plus à me connecter à mon compte Entreprise qui continue d’être prélevé alors que je souhaite en résilier la formule active. Lorsque que je tente de me connecter, le système me demande un code de validation par email + un code de validation par SMS, or nous n’avons plus ce numéro ne fait plus partie de la société. Je ne peux donc pas me connecter pour résilier et je n’arrive à contacter PERSONNE pour résilier ce contrat.Comment modifier le numéro de téléphone relié au compte si nous ne sommes pas encore connectés ? Comment résilier la formule sans se connecter ? Suffit-il de faire bloquer les paiements par la banque ?Merci d’avance,

Hi Everyone, Our client needs access to a specific plugin which is called HP smart stream designer, it's a variable data software which is only available on 2023 InDesign

I am having payments going out even though I am receiving emails saying there is a problem. I have not been able to access photoshop for months and there is no where to cancel. Very unhappy especially when I am in and out of hospital with a very poorly husband. Who do I contact please 

¿Puedo recibir las facturas mensuales en mi correo electrónico?

Case E-002560587 closed without investigation. Need to get this case escalated to next level management for investigation and resolution 

This Article describes how to disable generative AI features:https://helpx.adobe.com/acrobat/using/disable-generative-ai.html"Note: If you're an admin and want to revoke access to generative AI features for your team or org, contact Adobe Customer Care ." Contacting Adobe Customer Care was a frustating experience. In the end I got this descirbtion to revoke generative AI features in the Admin Console. Me and my collegaue checked everything, but we can not find this setting: "I would like to ask you to follow the steps below:To disable AI features in the Admin Console, navigate to the appropriate settings section (e.g.“Product Configuration” or ‘Feature Settings’) and either disable the AI feature or customize the access levels to specific users." After that message the Adobe Customer Care left the chat and I got a mmesage about a solved request.Has anyone had similar experiences or does anyone know the solution to revoke generative AI features in the Admin Console?

QUIERO DARLE LA BAJA AHORA A ESTA APLICACIÓN. NUNCA LA USÉ Y ME SIGUEN COBRANDO. SON UNOS SINVERGUENZAS, PARA CONTRATAR TODO A LA VISTA PERO PARA ELIMINAR LA SUSCRIPCIÓN TODO ESCONDIDO IMPOSIBLE DE ENCONTRAR

Hi all,We're currently investigating a vulnerability finding relating to Node.js 22.22.2 in relation to CVE-2026-111497, which appears to be bundled with Adobe Creative Cloud.Has anyone else encountered this finding, or does anyone know whether the bundled version is actually exposed to this vulnerability based on how Adobe uses Node.js?It would also be helpful to know whether Adobe plans to update the bundled Node.js version in an upcoming Creative Cloud update, and whether there is any official guidance regarding the risk or impact of CVE-2026-111497 in this particular implementation.If any Adobe representatives are active here, an official clarification would be greatly appreciated.Thanks!