I am getting an error, 'Your organization does not allow access to third party applications', when attempting to integrate Claude into Adobe.

Hi ​@seth58623651,

Thank you for reaching out, and we understand how frustrating it must be to run into this roadblock when trying to get a new integration working for your team.

From what you've described, you're seeing the error "Your organization does not allow access to third-party applications" when attempting to integrate Claude with Adobe. You've also noticed that Claude doesn't appear as an option in the "Add App Integrations" section of the Admin Console, even though third-party app access is enabled for your staff.

To help us investigate this efficiently, could you please clarify the following:

1. Are you trying to set up the "Adobe for creativity" connector from within Claude? The Adobe + Claude integration is set up from Claude's side, not from the Adobe Admin Console. It uses the MCP (Model Context Protocol) and is installed via Claude's Customize > Connectors settings. You will not find it listed under "Add App Integrations" in the Adobe Admin Console, as that section is specifically for apps from the Adobe Exchange marketplace. The setup instructions are available here: https://adobe.ly/4f9OD5F

2. Where exactly does the error appear? Does it show when you try to sign in with your Adobe credentials during the connector setup on Claude's side, or somewhere within the Adobe Admin Console?

3. Which Adobe account are you using to authenticate? Could you let me know if you're signing in with the same email associated with your Team Education subscription?

4. Could you share a screenshot of the error? This will help us identify exactly where in the flow the block is occurring.

5. Just so you know, managing third-party application access settings in the Admin Console requires System Administrator privileges. If you are not a System Administrator, you may need to work with your organization's System Admin to review and adjust these settings.
    

Please share these details, and we'll take it from there. We want to make sure you and your team can get this working as smoothly as possible.

Thanks,
^BS