Hello Magda, The argument for not refunding premium partner fees is sound when expressed in isolation, as you succinctly did. However, on the other hand, multi-billion dollar Adobe is forcing small-business partners to pay for its software development mistakes/decisions to the point of endangering their businesses. Adobe should act in an ethical manner, but so far it is not. Extending the EOL only allows all of us to bail the company out over an extended period. I really don't understand why Adobe doesn't get out in front of this thing, and do the right thing, instead of ignoring comment after comment in both this and the Muse thread about the financial damage it is wreaking. A gesture such as refunding partner fees, free Adobe CC subscriptions.... something!! What is achieved by ignoring all of these customers complaining about the financial hardships Adobe has caused? I can only think that Adobe either thinks its customers are lying and/or stupid, OR it is afraid of admitting any liability for fear of being held to greater accountability than whatever token gesture it might come up with. The damage to the brand in the creative community worldwide may not be something you can see in the accounting numbers or stock price today or tomorrow, but in the long run, following up the Muse/BC development mistake with this decision to ignore the financial damage it is now causing its customers, will likely be of greater stock price impact. People talk. Not only that, but if someone does successfully bring a class-action to court, this tone deaf attitude at this time will only add to the prosecutor's case.... showing willful indifference. Look at Volkswagen. It is rebounding because they admitted their mistake, and took their lumps. Adobe, you're allowed to experiment in software, and make mistakes, but thinking that you can experiment without regard for the financial impact on your customers is simply unethical.
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