Participant

Question

Premiere Pro crashes > blue screen of death > VIDEO_TDR_FAILURE > nvlddmkm.sys failed.

Forum|Forum|7 years ago
February 20, 2018
13 replies
33714 views

Hi,

I've been using Premiere Pro for a while now and only recently it's been continually crashing and making my laptop have a blue screen with the same error code.

The error codes are VIDEO_TDR_FAILURE (nvlddmkm.sys) and VIDEO_SCHEDULER_INTERNAL_ERROR. It's not only happening using Premiere Pro but also with Photoshop and After Effect. It's only happening using Adobe software. Any other software that are also using the GPU are not crashing the laptop.

All my Adobe software are updated to the latest 2018 versions. Windows 10 is up to date and my graphic drivers through NVIDIA are also up the latest drivers. It's running version 390.77.

I've followed all steps on this website Video_TDR_Failure (nvlddmkm.sys) on Windows 10 [Fixed] - Driver Easy with no luck. The issue is still occurring.

I've also forced uninstall and re-install both internal Intel video driver and external NVIDIA in safe mode.

My laptop specs should not be an issue either. Here they are for reference:

ASUS laptop

Model - GL553VD

I7-7700HQ CPU @2.8GHz

16GB DDR4 at 2400MHz

1050ti 4GB

Please advice. I've ran out of ideas and patience.

Thanks,

Antoine

A

alireza30871116osbc

Participant

hi

i think i got it

here's the solution:

firtst of all unistall the nvidia driver using ddu

then go to check for update in windows setting and let the windows download and install nvidia driver

then download the 512.96 version of nvidia driver from the website

now install the downloaded driver

it will run the premiere properly

i havn't test the newer versions but i will try

T

tara_budi9460

Participant

Thanks it fixed my problem but when play some games, i have problem with my directx12, other video say that i have to upgrade the driver, but the problem is the driver work properly for my editing softwere

Peru Bob

Community Expert

@tara_budi9460

Yes, the drivers for video and gaming are different, so you either have to keep switching drivers or get separate machines for video and gaming.

arytapermana

Participant

I have same problem, same laptop, same specs, i think the problem is betwen Adobe, Nvidia and Windows 10/11.

Set adobe apps graphics settings on windows 11/10 to Intel/power saving.

if the error still continue try set graphics processor to intel on nvidia control panel.

our hardware is to old and they all just didn't care to much to old hardware, so i think we just need figure it out by our self.

G

Ganehscom30293031uayf

Participant

I encountered an error this month on my 5-year-old laptop with a GTX 1050ti graphics card. I managed to find a solution. I tried reinstalling Windows 10 after switching from Windows 11 and installed the latest version of Adobe Premiere Pro, which seemed to work fine initially. However, Premiere Pro displayed a driver issue, but I ignored it. Later, I updated the driver directly from NVIDIA's website instead of using Windows Update, and unfortunately, the error reappeared. I believe this error is not related to Windows or Adobe, but rather the latest NVIDIA driver being incompatible with my laptop system. I'm unsure about the reason behind this incompatibility; perhaps it's an attempt to discourage the use of older hardware and push users to buy new devices. Since my laptop is quite old, I am planning to replace it as well.

I would recommend not installing the driver directly from NVIDIA. Instead, it's better to install it through Windows Device Manager or Windows Update, unless you specifically require it for gaming purposes.

R

RjL190365

Legend

It failed because you wiped out all of your laptop's OEM-specific optimizations when you clean-installed the new drivers. And sometimes, these optimizations can only be obtained directly from your laptop's brand Web site. Worst of all, Windows Update always insisted on installing a driver that's more than three years old which is both completely incompatible with Adobe programs and partially incompatible with your installed version of Windows, which meant that Adobe Premiere Pro would not even launch at all with the older Microsoft driver but would instead error out back to the Windows desktop.

A similar thing occurred when I clean-installed the newer Intel graphics drivers directly: They completely disabled Quick Sync capability.

Therefore, I gave up on clean-installing newer drivers, and instead resorted to installing the newest driver on top of the Microsoft-provided driver.

By the way, if I were you then I would recommend permanently locking Premiere Pro's renderer to the software-only mode (no GPU acceleration whatsoever), and also permanently disabling all hardware decoding and encoding, with your current laptop.

T

Tamas25040135magz

Participant

The only thing that helped me was disabling H264/HEVC hardware accekerated decoding and encoding.
Go to Edit->Preferences->Media (you can try, maybe its not needed to disable both of them)

M

MIL_1997

Participant

I also have this problem. My Laptop is HP Pavilion 14 with nvidia mx250 graph card, Inter Core i5-8265U CPU and 16 GB RAM. I bought my laptop in 2019 and this problem appeared since that time.

No matter I use photoshop, premiere, illastrator or after effect, they all no logicly crash and my laptop turns into BSOD mode shows "video_tdr_failure". But when I play some games with the graph card, my laptop run fluently. I can't sure what makes it happend.

I also followed Adobe's document to solve this problem. Although I have downloaded and reinstalled several version graph card driver software, it is useless.

Does anyone find solution of this problem? Or should I have to make adobe softwares turn off its using graph card function?

Peru Bob

Community Expert

Are you using the graphics drivers from HP?

kcinaye28868450

Participant

So far so good to me.. what did i do?.. i go to nvdia control panel - select program (,adobe premiere pro) - select high performance nvidia processor then specify settings for this progran look for power management set to prefer maximum performance

Parksite Karl

Inspiring

At first attempt, the above post from kcinaye28868450 has worked for me. Although my experience is such instability from Premiere Pro, that this statement may come back and bite me. But for now it's working and I am finally rendering out the video I have been trying to for 3 days.

Quadro M2200 in HP Zbook with 32Gb of Ram, Windows 10, Premiere Pro CC 2019.

coreyhCan

Participant

I am having the Same problem with CC Light Room. The computer will crash Every time I click on import with a folder that have a few imaged in it. I have tried the kcinaye28868450 work around with no luck. It even crashs in safe mode.

Video and memory are asus to..

ASUS ROG STRIX RTX 2070 OC and a ASUS PRIME X299-DELUXE II

SkanderHK

Participant

ASUS ROG GL553VD

I7-7700HQ CPU @2.8GHz

24GB DDR4 @2400MHz

Nvidia 1050 4GB

The same problem here , please need help !

N

Nevc

Participating Frequently

A new Premiere Pro CC update arrived a few days ago. Since updating (to v 13.0.3) I have not had any problem...yet! I also updated the BIOS for my ASUS ROG as mentioned in my post above.

SkanderHK

Participant

the same here ! i updated the BIOS and nothing change

N

Nevc

Participating Frequently

Hi all,

I am having the exact same problem with my ASUS ROG GL553VE laptop with NVIDIA GeForce GTX 1050 Ti, i7-7700HQ CPU @2.80 GHZ, 32GB RAM ...all of which I thought would enable me to fly! I was very sadly mistaken! Works fine, except with constantly paid up Adobe software!

From this discussion it seems Nvidia is to blame, not Adobe, for some reason. Has anyone found a solution yet? Is there an earlier version of the graphics card driver that might be more stable? I am wasting so much time restarting many times in the day, and rebuilding projects where I forgot to save every few seconds!

Thanks in advance for any solutions!

N

Nevc

Participating Frequently

I think I have finally solved my particular problem! ... at least so far so good! I discovered firstly that we should only update drivers for any make of computer from the computer manufacturer's website, as the whole graphics card, apart from the Nvidia chip, is manufactured by them: fans, circuit board, etc. The driver they provide should be suited to their graphics card configuration.

I had installed the latest NVIDIA Graphic Driver from ASUS, but Premiere was still crashing (closing suddenly without warning), often taking the whole computer with it (BSOD, and automatic restart)

Secondly, and more importantly, I discovered a more recent BIOS update for my GL553VE laptop on the ASUS website, which they say is designed to "Improve System Stability"... that's exactly what I wanted, and so far it has proved to be working.

N

Nevc

Participating Frequently

Uh-oh! I spoke too soon. Yesterday, after updating the BIOS on my ASUS laptop, editing went like a charm... no crashes.

But then last night, when I went to export my media (edited sequences) my trusty ASUS continually crashed! Premiere would stop suddenly without asking my permission, sometimes dragging Windows to the BSOD and restarting.

Aaaargh!!

RJLeslie

Participating Frequently

It looks to be an Adobe graphics driver related issue. Just don't know how to solve it yet. in my case I just built a new computer. initially with an AMD card and then swapped to Nvidia. Adobe was installed with the AMD and now mostly, but consistently not all Adobe blue screen on open. I found one forum that showed how to fix, but every Adobe update seems to bring the issue back. It seems the Adobe is still looking for the AMD and thus crashes when it loads the AMD drivers on the NVidia card. It is a GTX980. I also notice the Adobe Creative Cloud is always asking me to login on restart, which I gather is because it thinks the system is changed from the last registered state.

Nothing else on the system crashes or has any issues, so it is definitely just Adobe software related. Also a complete deinstall of the Adobe CC suite, deletion of any Adobe folder on the system and reinstall didn't help.

Hope this helps direct you to a possible solution.

annag53921768

Participant

Hi there, I was very tired with permanent crushing of Premiere Pro and the blue screen of death on my Windows X. One simple solution helped: I forbade (not uninstall) the driver NVIDIA GeFORCE GT 745M and it works! Sometimes the driver tends to turn on and than you just have to repeat it.

M

Moving Pixels

Participant

I'm having this problem too now. It's been plaguing me for months now, but I just now narrowed it down to Premiere Pro. I've talked to NVidia multiple times with no real solutions. They recommended contacting Adobe now. Really hoping for a solution soon as the crash has cost me several hours of work on multiple occasions.

I'm on a desktop:

Windows 10 pro

Intel E5-1650 V3 (3.5GHz 6-Core)

NVIDIA Quadro M4000

32GB of DDR4 RAM

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