adobe customer support is absolutely terrible

Forum|Forum|2 years ago
July 8, 2024
16 replies
2499 views

I had an incredibly frustrating experience with Adobe customer support. I called to address a specific issue and, after clearly explaining my problem, requested to speak to a supervisor. Instead of connecting me, the representative put me on hold for several minutes only to return and ask me to explain my issue again!

When I reiterated my request for a supervisor, I was told it would be a long wait. I agreed to wait, but the rep came back to say it would be too long. Despite my patience, she insisted on trying to fix the issue herself. She placed me on hold once more and then ended the call without resolution.

I spent 30 minutes of my lunch break trying to resolve this issue, only to be treated with dismissiveness and inefficiency. This level of service is unacceptable and highly disappointing. Adobe needs to seriously improve its customer support procedures.

Performance

Correct answer Kevin J. Monahan Jr.

Hi,

I moved this post here away from the troubleshooting forum, "Discussions." Though I appreciate the critique, this is off-topic banter.

When connecting with Adobe Support, insist on working with the "video queue," otherwise you might get a generalist that will try and solve your issue. Ask if they are on the video queue, if not, ask to be transferred there. You should have a much better experience if you follow that advice. Sorry for the hassle.

As a reminder, please abide by Adobe Community Guidelines and do not disparage other human beings, including Adobe employees or contractors.

Thanks,
Kevin