I think that the important thing Adobe needs to understand

It is hard to disagree with all that you say, as a customer you have all your rights to feel like using new tools is a bit like gambling. I confess I do feel the same way as to many mobile apps that I use regularly. I agree, we see useful things disappear all the time.

It is not wrong to be suspicious towards a business where the market takes over the needs of the customers, and at times I have a feeling too that Adobe is not considering this well enough. I would encourage you all to share alternative ways, and I am sure Adobe staff is reading around, but don't mix us ACPs with the paid employees. We are here on a volunteer basis to support your frustrations. In this case I can only listen and agree, but none of the ACPs have the power to alter the marketing policies of a corporate.

I am very very sorry about these incidents, it really does not pay well to the image and I wish with all of you that in the future the frenzy needs of a developing market will stop and rethink over where the center is. I don't think that customers are loosing the big picture, I agree with all of you now and then marketing choices at Adobe is loosing focus on the loyal subscriber.

It is important that you keep using the forum to vocalise your needs and show that you actively work to find a solution and I think this is a proactive way to let the company know that you really want THEM to offer the service. Not that I can promise this will change things, on that side I know as much as you do.

I think negative feedback is as necessary as positive and I keep on encouraging you, always keeping the tone as respectful and targeted as you do now, to express your disapproval. If I had the power to make a change, I would do that, and I will keep on monitoring this thread and support your frustration. That is all that I can do, and I know that Adobe is sensitive to customers' pain.

As flattering as it can be that some users rely on the fact we ACPs have the power to change marketing choices, the only ones that can make the difference, is the customer.

One thing I am not going to do is stop you from expressing your disappointment. It is your right as a customer and treasure for the staff that is surely well informed of this thread. Keep decor as you are doing and let the company know your opinion. Bad ones matter probably even more than good ones.

Loosing customers is surely something they do not long for, who would, so stay focused, stay constructive and I am sure at some point there will be new marketing choices that you will feel more customer friendly and less of a gamble.

Again: it is not in my power to do anything but apologise and sympathise and both of them are with you for loosing such a relevant tool for your workflow.

Gamble is a perfect way of explaining how I feel. Nicely put.

I fell in love with Speedgrade...gone...

Used Story and it's scheduling software...gone...

Used Muse to setup production sites quick and easy...gone...

Unfortunately 3 strikes = this user is gone next. I am currently using the new Resolve 15 and as testing goes I'll be replacing the last piece of Adobe software I used, Premiere and After effects. I am a small fish in a very large ocean, and removing these apps makes me feel like an even smaller fish. Shame, I really loved working in Premiere.

Well said! I always thought Adobe was the Pro end of the market, yet it acts like its customers are domestic consumers. With the opaque second-hand cars salesman approach to removing Dolby licensing from Pr and other profit over customer moves since introducing CC (as many forecast), it seems some are voting with their feet and many are seriously considering other options. The problem is Adobe cannot be trusted. They are so big, they simply don't care anymore about what the people buying their products deserve...