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pstemberg
Participant
December 5, 2017
Question

It would've been nice to have a warning

  • December 5, 2017
  • 2 replies
  • 204 views

It would've been nice to have a warning that I would be losing functionality when running an update. I'm running Windows 7, still supported by Microsoft. The only answer seems to be update to Windows 8+ or buy a 3rd party plug-in for $350.

Oh well, Adobe gets to save their licensing fees since I can't even downgrade to v.2017. Something that was completely functional is now dead after spending thousands of dollars on their software.

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      2 replies

      ProDesignTools
      Community Expert
      ProDesignToolsCommunity Expert
      Community Expert
      December 6, 2017

      Another possible answer is to roll back the state of applications installed on your machine to the time before you upgraded to CC 2018 and CC 2017 was removed.

      On a PC you would use Windows Restore, and on a Mac you would use Apple's Time Machine.

      (Or restore/re-image your drive from a system backup, if you have a recent one.)

      Some customers are also using Handbrake (a free open-source video transcoder) as a option to transcode their MTS/AC3 files.

      R Neil Haugen
      R Neil Haugen
      Legend
      December 5, 2017

      I'll just comment that there's two companies involved here, Adobe (as the company that bought something) and Dolby Laboratories (as the company that sold Adobe the stuff) ... and as neither one is saying a word publicly, I would guess from my 40 years in business there's guys in spendy grey suits involved. Guys with no humor.

      So complain away ... that change was a royal mess for so many users! ... but I'd suggest complaining about both companies. As it seems likely that was the "issue" ... something got wonky between them.

      Neil

      Everyone's mileage always varies ...
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