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clarec97976561
Participant
March 20, 2017
Answered

Make the Cut - Uploading Issues

  • March 20, 2017
  • 7 replies
  • 1713 views

Hi!

I was recently trying to upload my video for the “Make the Cut” contest. I fill in all of the boxes; but it never fully submits, anyone have the same issue?

    This topic has been closed for replies.
    Correct answer MakeTheCutSupport

    Sorry you’re having trouble! We've received the various file types from connections around the world, without issues, so there might be a problem with your computer or network. You might also try reloading the contest site or using a different browser. If that doesn't work, you might try a different computer in a different location, if you can get access to one.

    In some cases we've already received your submission. Note that you will not receive an email confirmation. There will be a message in your browser when you successfully submit your file. If you try again, and the entry was already received, you will get a message letting you know that you already entered.

    If you'd like to confirm you can email us at adobemakethecut@gmail.com and we can confirm receipt.

    Thanks for participating and good luck!

    7 replies

    M
    MakeTheCutSupport
    Participating Frequently
    April 10, 2017

    Hi, We are reviewing challenges for a small group of users in uploading by the deadline and will respond to those who have already emailed us in the next 24-48 hours. Stay tuned!

    Khendo
    Khendo
    Participant
    April 10, 2017

    Ours did upload successfully after we tried on a second computer. Thank you

    M
    MakeTheCutSupportCorrect answer
    Participating Frequently
    April 9, 2017

    Sorry you’re having trouble! We've received the various file types from connections around the world, without issues, so there might be a problem with your computer or network. You might also try reloading the contest site or using a different browser. If that doesn't work, you might try a different computer in a different location, if you can get access to one.

    In some cases we've already received your submission. Note that you will not receive an email confirmation. There will be a message in your browser when you successfully submit your file. If you try again, and the entry was already received, you will get a message letting you know that you already entered.

    If you'd like to confirm you can email us at adobemakethecut@gmail.com and we can confirm receipt.

    Thanks for participating and good luck!

    rexm
    rexm
    Participant
    April 4, 2017

    I recall reading a Facebook post, where someone was having difficulty also, and found that he was able to successfully upload it by using Safari on a mac.

      herr_monkey
      herr_monkey
      Participating Frequently
      March 22, 2017

      clarec

      you have to wait, the yellow pic(with the curved arrows) means uploading. But i´m still confused, where i have to upload the premiere pro file? I send it to the support mail, just in case. But i would feel better when an official Adobe employee answer this question. Thanks in advance.

      herr_monkey
      herr_monkey
      Participating Frequently
      March 22, 2017

      The support send me a mail. Maybe there are some more people who are confused about the premiere file, so i write down here what the support says. They will contact you if you are one of the finalists and ask for the file. Happy editing to everyone.

      I
      isabelf44756722
      Participant
      April 10, 2017

      Thank you so much for posting this! I also didn't upload my Premiere file, because I didn't see a place for it on the submission form, and I was very worried!

      So the support email said that if you didn't upload the Premiere file with your video, and your video is a finalist, they will contact you and ask for the Premiere file?

      Thank you!!!!

      O
      Oddcastic
      Participant
      March 21, 2017

      I was having that trouble too but I noticed the file size has to be under 200 MB. This has led me down a new issue which is figuring out the right file format and codec to upload the video. So far using adobe encoder it's been difficult encoding to any file to a size under 200 MB without it coming out all grainy and pixelated. I thought maybe they're trying to keep the file size low because of the many entries but does that mean my entry wil be a Low Def version thats being judged?

      ~ Still confused but working on it...

      francis-crossman10980533
      Adobe Employee
      francis-crossman10980533
      Adobe Employee
      April 8, 2017

      I'm sure you already figured this out, but here are som reliable seting I used.  Render out of Premiere Pro as Prores HQ, then transscode in Media Encoder.  I was able to get my file size to come it at 192MB and it still looks great.  1080p, 23.976, H.264, High Profile, Level 4.2, Two pass VBR, Target bitrate 7Mbps, Max bitrate 14Mbps.  Maybe this will help some people who are stuck on the last step and stressing over todays deadline.

      herr_monkey
      herr_monkey
      Participating Frequently
      March 21, 2017

      I have the same problem, i´m not sure what the yellow graphic below means. Maybe its uploading, but don´t show the percentage. I´ll give it a try and wait until tomorrow. And i have another question, where i have to upload the premiere pro file? Good luck to everyone, can´t wait to see all the different videos.

      E
      excited_Genie16B8
      Legend
      March 21, 2017

      I haven't had the time to even look at the media yet.

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