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UNHAPPY_ADOBE_USER10969523
Known Participant
December 10, 2018
Question

Need to bill Adobe for time lost

  • December 10, 2018
  • 2 replies
  • 617 views

The latest update for Premiere/AE/ et al has caused non-stop delays. Projects are unlinking media constantly. Nothing will render. When I try to close my Premiere projects, I get the circle of death AND NO CHANGES ARE SAVED. I can't render anything (render bar sits there at 5% - all night), I can't edit previously working just fine projects - nothing. I have cleared the cache, cleared memory, rebooted, saved projects under new names - all the usual excuse Adobe programmers give for NOT DOING THEIR JOB. I need to bill Adobe for all my lost time. Who do I send the invoice to? I. Have. Had. It. I'm buying FCP and any other program that is NOT Adobe.

    This topic has been closed for replies.

    2 replies

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    December 10, 2018

    Hello UNHAPPY_ADOBE_USER,

    I'm so sorry you are experiencing so many problems with your workflow. These forums are setup to troubleshoot issues just like the ones you are having now. Do you have a post up anywhere?

    For assistance for issues like these, you can also contact Adobe Support directly. Have you opened a case with us yet? If not, here's the link: Contact Customer Care

    If not, once you contact Adobe Support, we can help you directly with your issues 1-1 over chat, phone, and/or screen sharing.

    We can also provide financial restitution (usually in the form of CC subscription credits) if you feel we did not provide adequate support over the phone or chat to help you with your problems.

    Very sorry again for your negative experience with Adobe software and support. PM me for additional questions.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    December 10, 2018

    Moved to Video Lounge​

    U
    UNHAPPY_ADOBE_USER10969523Author
    Known Participant
    December 10, 2018

    This is NOT the correct answer.  I asked a question. You did not answer it. Stop hiding. Answer customer problems directly, or there will be no more customers to answer.

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