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kidtreo
Participating Frequently
May 31, 2017
Question

Premiere Pro CC crashing

  • May 31, 2017
  • 2 replies
  • 1182 views

Stability has never been a mainstay of CC but honestly, the latest Premiere Pro update (OS X) in conjunction with the past few years of miserable problems has me looking at FCP-X, Resolve and other solutions for our Production Company - and you can bet I'll cancel my CC membership if and when we do jump ship.  SO — TIRED OF SLOW CRASHING PREMIERE UNDER OSX.

Yeah...not posting specs etc because I'm done investing hours into documenting issues that will either be ignored or have changed by the next software release.  Adobe - (or at least other OS X Premiere users) YOU know what you (Adobe) did 😕😕

Mod Note: Warning. Do not use profanity. It is against Adobe community guidelines.

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2 replies

Kevin J. Monahan Jr.
Community Manager
Kevin J. Monahan Jr.Community Manager
Community Manager
June 1, 2017

kidtreo,

Need way more info to help you out. Sorry for the frustration. You probably have to reset Adobe folder permissions if things are that gnarled up. Take a look: Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)

Thanks,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
W
White Lily Films
Participating Frequently
June 3, 2017

Thought this was my fix... then crashed again. But was working MUCH more smoothly after changing permissions.  Here is my crash log.

Process:               Adobe Premiere Pro CC 2017 [3134]

Path:                  /Applications/Adobe Premiere Pro CC 2017/Adobe Premiere Pro CC 2017.app/Contents/MacOS/Adobe Premiere Pro CC 2017

Identifier:            com.adobe.PremierePro.CC11

Version:               11.1.1 (11.1.1)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe Premiere Pro CC 2017 [3134]

User ID:               501

Date/Time:             2017-06-03 09:59:56.707 -0700

OS Version:            Mac OS X 10.11.6 (15G1510)

Report Version:        11

Anonymous UUID:        99F796EE-489C-A4B8-D72C-0ED995BD42E5

Time Awake Since Boot: 81000 seconds

System Integrity Protection: enabled

Crashed Thread:        43

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       EXC_I386_GPFLT

Exception Note:        EXC_CORPSE_NOTIFY

Thread 43 Crashed:

0   com.mainconcept.mc.bc.dec.avc 0x000000011b7ecd68 0x11b7a4000 + 298344

1   com.mainconcept.mc.bc.dec.avc 0x000000011b7e682a 0x11b7a4000 + 272426

2   com.mainconcept.mc.bc.dec.avc 0x000000011b7da302 0x11b7a4000 + 221954

3   libsystem_pthread.dylib       0x00007fff958d599d _pthread_body + 131

4   libsystem_pthread.dylib       0x00007fff958d591a _pthread_start + 168

5   libsystem_pthread.dylib       0x00007fff958d3351 thread_start + 13

Kevin J. Monahan Jr.
Community Manager
Kevin J. Monahan Jr.Community Manager
Community Manager
June 5, 2017

Hi White Lily Films,

What were you doing when you experienced this crash? Exporting? Please let us know.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Szalam
Community Expert
SzalamCommunity Expert
Community Expert
May 31, 2017

That sounds very frustrating!

Remember, most of us here are just users like you, but we would be glad to try to help! If you want help from your fellow users, please make a new thread in the Premiere forum with a more full description of your problem.

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