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freddueb18387714
Participating Frequently
March 6, 2019
Question

They need to sit adbe in the trash can

  • March 6, 2019
  • 2 replies
  • 619 views

They need to sit adbe in the trash can it's too many issues for a non Workin software my audio clips my 1080and my 4k skipping all over the place on the preview iv built three PC and neither one will work and have been tryna edit simce last year losing clients etc I never seen so much trash I'n a piece of software to the point everybody having the same issue ADOBE IS GARBAGE !!

    This topic has been closed for replies.

    2 replies

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    March 9, 2019

    Contact us here on Monday morning: Contact Customer Care Hope we can help.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    lindaf7130570
    lindaf7130570
    Participant
    March 9, 2019

    Having same issue. Called adobe 1 month ago and spent an hour with them on the phone. I had to leave for a commitment and I asked the representative to please research and send me the next set of steps to try to fix issue. [I also have an issue with imported .mov files erroring out so they cannot be edited and no sound is imported.]

    Get an email from them on Friday night saying they were going to close the case.  I replied on Saturday afternoon when I saw it "this is not resolved, do not close."  By Sunday, they case was closed. Super annoying and unprofessional.  Will give them one last chance and if not resolved I will cancel my subscription.

    J
    jonathanf69699133
    Known Participant
    March 9, 2019

    I've had several cases with no definitive answer "marked as correct" and closed. You're definitely not alone in that. Very annoying

      Kevin J. Monahan Jr.
      Community Manager
      Kevin J. Monahan Jr.Community Manager
      Community Manager
      March 9, 2019

      Jonathan,

      Contact us on Monday morning. Sorry for the frustration: Contact Customer Care

      Regards,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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