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Participant
May 24, 2024
Answered

We prefer a Premiere that works, rather than a cool one with AI, that crashes

  • May 24, 2024
  • 2 replies
  • 735 views

Please don't do that, we don't have time for these errors... We prefer a Premiere that works, rather than a cool one with AI, that crashes (having to go back to the previous one again)

 

Mod note: The title was changed to reflect your issue.

    This topic has been closed for replies.
    Correct answer Kevin J. Monahan Jr.

    Hello @Pedro Queiroga,

    I moved your post so we can discuss your dissatisfaction with the software. I hope the community can provide some perspective.

     

    It's fantastic that you're an editor; it's where I spent most of my career, too, much of it using digital NLEs (Avid Media, Composer, Media 100, Final Cut Pro, and now Premiere Pro). These kinds of things have happened to me, too, like a project crashing after updating. It's happened so often that I try not to panic and work through such issues logically.

     

    I used to blame all my ills on the software after updating, but I've learned over the years that issues like this can be avoided. The first rule of thumb is to avoid updating software while in the middle of a project. Wait until the current project is wrapped. Update only if you have trouble with significant bugs or badly need a new feature.

    Some editors say there is never a time when at least one project is in motion, which I get. In that case, wait until the optimal time to update when the amount of mission-critical projects is ebbing. If a project is acting up after updating, create a new project and then import the old one into the new one.

     

    Deleting the media cache can help if you crash a project after updating software. I make it a habit. Try deleting the media cache by pressing Shift at launch to get the option to delete it.

     

    With these rules of thumb in mind, you can have a lot better luck working on a project if you are forced to update it mid-project.

     

    Good luck!
    Kevin

     

     

    2 replies

    mustbebelize
    Known Participant
    June 10, 2024

    Exactly.  It appears that several people are claiming that 24.4.1 continually crashes.  Same here and I've had to roll back because I have a job to get done.

    Kevin J. Monahan Jr.
    Community Manager
    Community Manager
    June 11, 2024

    Would you like to troubleshoot your issue? Feel free to provide more information. I am editing without any crashes. Let us help you, my friend, @mustbebelize!

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Kevin J. Monahan Jr.
    Community Manager
    Community Manager
    May 24, 2024

    Hi @Pedro Queiroga,

    Thanks for the message. Your issue is a bit unusual. Would you like to troubleshoot your issue? We can move your post appropriately. Please let me know.

     

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Participant
    May 24, 2024

    Dear Kevin, I'll be totally honest with you: - I don't have time for that. I'm not a tester, I just want to do my job and deliver the work to the client... I already downgraded to the 24.2.1 and now I'm running smooth and perfectly, as before (I just stoped now, to see your message). I wish you all the best! Please fix your Premeire THANKS cheers

    Kevin J. Monahan Jr.
    Community Manager
    Community Manager
    May 24, 2024

    Hi @Pedro Queiroga,

    OK. It sounds like you want to make an off-topic comment. I will move your post to the Video Lounge, then.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio