Weird Support call

I contacted support via the live chat because a small stock video was taking a day to download and they scheduled a call with the technical support team. I get a call from "Adobe" and they ask me to go to share.screen.adobe.com which downloads a zip file to your computer. I promptly told her I wasn't comfortable with this and she told me she understands and we ended the call. Was this a legitimate customer service call? And if so, Adobe come up with a better method than having your users download a zip file to give your agents access to their computers. Have us download a screen share app in through the Creative Cloud launcher. This way is sketchy af.