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Participating Frequently
April 8, 2017
Answered

Who have upload issues! #makethecut

  • April 8, 2017
  • 1 reply
  • 338 views

I tried 2 different computers(Win-Mac), 2 different browsers(Safari-Chrome), 2 different files and it did not happen. I have tried 2 different files with file sizes 193mb and 160mb. Formats mp4. I waited 8 hours for each one. I threw about 10 e-mails to the support department. I bothered the live support of Premiere Pro 2 times. I tweeted to Adobe and Adobe Premiere Pro account from Twitter. I even tweeted Imagine Dragons' vocals. But it did not. Although I did all the things I said, I could not reach the video I was trying to get in two weeks. I've been working for 2 weeks because of the problem with the internet site! There is a website that gives no information about the installation. I sent the project to the support team. Mail address and I could send the video there. But the support team just said '' Refresh the page. '' As many people as I see in the forum have the same problem. Nobody who had this problem could have joined the competition. I think a company like Adobe should help us all in this regard!!

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Correct answer Kevin J. Monahan Jr.

Hi,

Here you go. Email the contest support team here: adobemakethecut@gmail.com

Thanks,
Kevin

1 reply

Kevin J. Monahan Jr.
Community Manager
Kevin J. Monahan Jr.Community ManagerCorrect answer
Community Manager
April 10, 2017

Hi,

Here you go. Email the contest support team here: adobemakethecut@gmail.com

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio