Skip to main content
Participant
May 13, 2020
Question

Why does Handbrake help fix footage problems that an expensive SUBSCRIPTION to Adobe cannot fix?

  • May 13, 2020
  • 9 replies
  • 40007 views

Thanks! And why does a free software like Handbrake help us fix severe footage problems yet an expensive SUBSCRIPTION to Adobe cannot fix the problem? /2

    9 replies

    Participant
    July 6, 2025

    Still a problem in 2025 what JOKE! time wasters!

    Participant
    December 28, 2021

    Seriously Adobe you guys are a 12 billion dollar company, and can't fix a basic issue like this.

     

    A 5 minute job took me a hour to complete. I had to use a free software "handbrake" to get this fixed.

    We are not paying monthly for small errors like this. 

     

    Fix it!

    Alejandrodelavega
    Participant
    January 11, 2022

    STILL A PROBLEM IN 2022!

     

    Come on Adobe...

    Participant
    November 29, 2021

    I can't believe this problem still persists,   Yes you can convert in Handbrake,  but i'm working with 100's of clips from the web at a time.    How is has this problem been ongoing since 2017 and still not fixed?   Premiere Pro is quite literally rendered useless to me and my company until this is fixed.   

    Participant
    November 20, 2021

    Hi this did not help at all. Please fix, you still havent made an update. 

    Known Participant
    June 2, 2021

    this is still an issue, with no adobe staff assistance, I'm gonna cancel my subscription in a minute

    July 19, 2021

    still an issue...

     

    Jeff Bugbee
    Community Expert
    Community Expert
    May 20, 2021

    If you drove on a road full of potholes, do you complain to the manufacturer of your car for the bumpy ride? Or to the city for not maintaining the road? Because you're doing the equivalent of complaining to the car manufacturer for driving on bad roads.

     

    If you bring in bad files that Premiere can't handle, blame the files, not Premiere. As most of you have noticed, there are solutions but because Adobe hasn't implemented something in a way that suits you, somehow they're in the wrong?

    Participant
    May 21, 2021

    You literally comparing apples to oranges! A software that advanced MUST be able to fix things. 

    The specific problem is not even rocket science, other similar applications fixing it successfully behind the scenes, even applications of the same company does fixing it, but no, not the Premiere. (facepalm) 

    Participant
    March 16, 2021

    This is seriously so annoying! Come on Adobe... please fix this problem.

    Participant
    March 1, 2021

    How is this still a problem? Having an issue today March 1 2021. I'm actually losing my whole day for what should have been 10-minute project. What exactly am I paying for?

     

    Participant
    February 18, 2021

    Actually every application used can fix the sound problem but Premiere...and they want my money? Yeah sure...dream on

    Participant
    February 23, 2021

    This is an absolute disgrace that this has not been updated! Adobe is one of the leaders in the game and it charges so much! Seriously, this needs to be fixed!