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K
KIUUIL
Participant
February 25, 2025
Answered

Worst Customer Service

  • February 25, 2025
  • 1 reply
  • 243 views

The support is the worst I've ever encountered. It's almost felt like they are intentionally irritate you.
Slow and delayed response without answering your questions.

Keep asking/selling for irrelvant products while I'm seeking help about my current product (first time encountering this non sense)

Not able to answer my questions and in the end...
END THE CONVERSATION just right away after throwing some random response, without confirming with customer whether the problem is resolved. 

      Correct answer John T Smith

      What is your specific question?

      When you ask a question you always need to provide some basic information
      -Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/td-p/4791542
      -https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470
      -https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1

      1 reply

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      February 25, 2025

      Other users in a public forum can't help with account/payment problems

       

      If you have a question about a program go to that forum and ask

      To ask in the forum for your program please start at https://community.adobe.com/

      K
      KIUUILAuthor
      Participant
      February 28, 2025
      Still not answering my questions
      從我的iPad傳送
      John T Smith
      Community Expert
      John T SmithCommunity ExpertCorrect answer
      Community Expert
      February 28, 2025

      What is your specific question?

      When you ask a question you always need to provide some basic information
      -Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/td-p/4791542
      -https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470
      -https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1

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