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_bill_2013
Participant
January 16, 2013
Answered

10.1.5 / Flash 11.5.502.146 - can't view PDF with Flash content

  • January 16, 2013
  • 4 replies
  • 145475 views

We rolled out Reader 10.1.5 and Flash 11.5.502.146 [Windows 7] this week and discovered that one can not view a PDF containing Flash content.

We receive the message "To view the Flash Technology content in this PDF file, please install the required version of Flash Player". 

According to the Adobe Reader Blog "As mentioned in Three Common Adobe Reader and Acrobat Security Questions, unknown Flash will now be rendered by the system Flash Player (NPAPI version), when using Adobe Reader and Acrobat 10.1.5. Note: This has already been done for Reader and Acrobat 11. As stated before, this means that Adobe Reader/Acrobat users will no longer have to update Adobe Reader/Acrobat each time we update the Flash Player."

If the latter is true, why are we seeing this message?  And, how do we resolve the problem?

This topic has been closed for replies.
Correct answer Dave Merchant

The Flash Player extension for the Acrobat XI Family is different to the Web browser plugins, and must be installed on demand by following the prompts in Acrobat or Adobe Reader.

See my blog for a detailed explanation.

4 replies

R
remoran
Known Participant
October 10, 2017

I tried all of the above. NADA. This is total BS. I have used flash and acrobat for YEARS. Beta tested acrobat and use it without issue and now this. Get a life Adobe and fix it. I installed flash for DC Reader and Pro on Windows 10. Still get the prompt with NO LINK to the correct, if there is one, flash app able to run with acrobat. This is BS to the nth degree..

J
johnf59683923
Participating Frequently
July 7, 2015

I have a similar issue and we have only the Active X installed. We do not have the Plugin and the user are getting the error message that is shown below "Please install this version of Flash Player"

I am unable to find the Adobe Flash Player 14 Plugin to download. Can someone point me to download link or where to get it so that I can have it installed. I checked the Adobe site in the below link and could not find the Flash Player 14 Plugin.

https://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html#main_Archived_versions

D
Dave Merchant
Legend
July 7, 2015

Just click the button!

If you want to install the NPAPI plugin manually, simply visit http://get.adobe.com/flashplayer/otherversions and select "Firefox" as the browser type.

J
johnf59683923
Participating Frequently
July 7, 2015

David,

Thanks for the information, but we want it for IE not for Firefox. I already have Adobe Flash Player 14 Active X installed, I need the Adobe Flash Player 14 Plugin to be installed on the server, so where can I find the download for it?

H
hit.anand
Participating Frequently
January 21, 2013

Hi,

Looks like you only have Flash Player ActiveX installed your machine. You also need the Flash player Plugin which you can download via the "Proceed to download page" link in the dialog that you have shared. Once you have installed Flash Player Plugin the flash content should be rendered in Adobe Reader and Acrobat 10.1.5

For more details on ActiveX and Plugin see following link: http://forums.adobe.com/message/4688902

Hope it helps.

Regards,

hit.anand

D
Dave MerchantCorrect answer
Legend
January 21, 2013

The Flash Player extension for the Acrobat XI Family is different to the Web browser plugins, and must be installed on demand by following the prompts in Acrobat or Adobe Reader.

See my blog for a detailed explanation.

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_bill_2013Author
Participant
January 21, 2013

Yes, this is indeed the problem.  We received the message via a document message bar. 

And, I see at the bottom of your blog, that Adobe doesn't offer an enterprise deployment package for it.

You mention in the "under the hood" section of your blog, that one of the .dll's does the heavy lifting.  If one we're to delete the other files, could one update it in the future, by overlaying a new version of the DLL file?  We don't allow our user's to install software and we update Reader/Acrobat, Flash, and Shockwave with the .msi's.

I'll give you the points for the answer tomorrow, after I've had a chance to test the solution.

A
Anonymous
January 21, 2013

Not quite the same problem as yours, but I'm guessing that it's related. When I try to open a PDF Portfolio I get the following pop-up (presumable the same one that you're seeing):

Of course, we shouldn't be getting this message at all given the information you have provided above (which I also noticed in the change log for the latest update).

Adobe, please fix this ASAP.

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