Questions

Recently downloaded Adobe Acrobat. During installation, noticed there were two additional programs downloading, McAffe Safe Connect, and McAfee Security Plan Plus. I did not want them, and had no way to expect they would be part of it. After looking through this community forum page I have seen many references to a checkbox regarding it. Where in the image below is that option regarding McAfee programs, as clicking download simply downloads the setup, and the setup automatically downloaded the other two programs. And the only checkbox present is for the chrome extension.I am more than capable of uninstalling them after the fact, so not that big an issue. But when looking into why it happened, to have the answer apparently be, "you need to uncheck the boxes", is simply not an accurate or satisfying answer. Don't mind it being done, just the lack of transparency that's bothersome. 

Hi, I wanted to make changes to a PDF file. When I clicked the edit button, I was prompted to download another version of Acrobat Reader. So I accepted the terms and conditions. Then it started to download. When I click on the "modify PDF" button again, I get a message like this (I translate from French): "Other tool components are being installed. We will notify you when you can use the tool." This is absolutely ridiculous. It's 10:07 pm. The download must have started around 10:00 am. Why is the download taking so long? If anyone has any information on this, it would be appreciated! Thank you very much, Guillaume

“Hello,I have Adobe Acrobat Pro DC installed on my computer. I am trying to create a fillable PDF form that has a submit button on it. My goal is to publish this to my school website so people can send it to my email at the ease of a button. I believe I have followed all the necessary procedures. 1. Made a button on the form. 2. Set the action button to submit the form like this: mailto:"email".Everything seems to be setup correctly, however when I download the PDF on another computer, I click on the submit or send button, and nothing happens. It will allow me to fill in the fillable data lines but the button will do absolutely nothing. The only way it works, is when the PDF is accessed using the computer with DC downloaded on it.Is what I am trying to do possible? If so, please help!” This question was submitted 9 (Nine!!!) years ago. Still not working. Different days different errors.followed every instruction article/video on the internet. Has anyone ever get this to work?‘you need

I'm curious to learn whether anyone in the Adobe Acrobat Reader Community has ever used an interactive PDF application that does considerably more than simply fill out, sign, or print a conventional PDF form.For example, have you encountered a PDF that can store, retrieve, update, sort, or manage multiple records directly within the document itself, without requiring an internet connection or external database?I'm particularly interested in learning whether Reader users are aware that the free Adobe Acrobat Reader can run sophisticated interactive PDF applications when those capabilities have been built into the document.I'd welcome hearing about your experiences or examples of interactive PDFs you've encountered.

Hello,where can I download the 64-bit offline installer for Acrobat Reader?On the Enterprise website, when selecting a non-MUI version, only the 32-bit version is offered - the 32/64 option is only available for the MUI version. Thanks and regards, Martin

The comments that I made on a document are all gone. I know that I certainly saved them, I always save my changes. Even if I had forgotten, that little message would have popped up, warning that there were unsaved changes, and then I would have saved the changes. But now they're all gone. There are three versions of the same document now (and I have not intentionally duplicated them), all slightly different sizes (69 KB, 73 KB, and 76 KB), which seems to suggest there’s some difference in the contents they’re holding, yet none of them have my comments. I originally saved the document as a PDF to Downloads, the uploaded it to Adobe Acrobat, made my comments, saved it. I don’t believe I made all the annotations in one sitting either. Or, if I did, I definitely opened the document after I finished annotating and the comments were still there. I checked my File Explorer Downloads to see if there was a previous version and there was not, but there is not. The date of last modification on Ac

I just downloaded the latest version of Adobe Reader (18.011.20040) on my new computer. I create files all the time through Microsoft Word and Excel. When I save these files as PDFs, Adobe Reader automatically opens. I do not want that to happen. I simply want it to save as a PDF and go on with my life. How do I stop it from opening automatically?

I'm curious to learn how other members of the Adobe Acrobat Reader Community use the free Adobe Acrobat Reader software and what they believe its capabilities are.For example, do you primarily use Acrobat Reader to open, view, print, sign, and fill out PDF documents, or have you discovered other useful features and capabilities?I'm particularly interested in learning whether most users regard Acrobat Reader primarily as a PDF viewer or recognize that it can also perform considerably more sophisticated functions, depending on how a PDF document has been designed and developed.There are no right or wrong answers. I'm simply interested in hearing about your experiences, observations, and perhaps even some capabilities you've discovered that other Reader users might not know exist.I'd welcome your thoughts and comments.

Hi everyone,   I'm hoping someone can help with a frustrating display issue I'm seeing in Acrobat Reader on my Windows 11 machine.   I've noticed that the text in many of my PDFs appears jagged and slightly pixelated. It's not unreadable, but it's very harsh on the eyes, especially compared to how crisp it should be. The strange part is:   If I open the exact same PDF file in Google Chrome or Microsoft Edge, the fonts are perfectly smooth and render correctly. The problem seems to be with all fonts, not just one specific type.   I've already gone into Preferences > Page Display and my "Smooth Text" setting is set to "For Monitor." I have tried switching this to "None" and back, and have also tried the other options, but it makes no difference.   My graphics drivers are up-to-date, and my system (i7, 16GB RAM, SSD) and high-resolution display (1920x1080) are more than capable.   It seems to be an issue specific to Acrobat's rendering engine. Has a

Hi Adobe forumI have an issue, my menu items are very small, which means that it is hard to read, in addition to adobe handling the text badly, as seen below in the printer settings.This is also a problem in the menus, when i click on them and the possible items drops down, but not on the menu button itself.How do i remedy this? I have been through the options, which didn't help me.Thank you in advance for your answers!Best regardsMartin

Hi all,since installing the October 2026 cumulative update KB5126646 (OS build 26100.33650) on our Windows Server 2025 Remote Desktop Session Hosts, Adobe Acrobat shows a permanently spinning busy cursor as long as it is open. This affects all users on the servers.What happens:AcroCEF.exe keeps spawning child processes that crash immediately and are restarted in an endless loop. Process Explorer shows new AcroCEF child processes starting and terminating every second. The busy cursor comes from these constant process starts.Event log (Application, Event ID 1000), repeated many times:Faulting application name: AcroCEF.exe, version: 26.2.22301.0Faulting module name: libcef.dll, version: 112.7.0.0, time stamp: 0x631bae2dException code: 0x80000003Fault offset: 0x00000000034b4e33Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroCEF\AcroCEF.exeFaulting module path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroCEF\libcef.dllEnvironment:Windows Server 2025, RDS session h

Bonjour à toutes et tous,Je cherche une solution à mon problème:Je suis développeur et je crée des formulaires en PDF.Le formulaire fonctionne très bien avec le “ADOBE ACROBAT” professionnel.L’utilisateur peut enregistrer son travail à n’importe quel moment.Par contre, avec le ADOBE READER (gratuit), il n’est pas possible d’enregistrer le formulaire avec des données.Sauf si “Reader Extended” est activé.Si je le fait, le problème s’inverse. Il n’est plus possible (pour ceux qui utilisent la version professionnelle) de sauvegarder leurs fichiers !Quelqu’un aurait il une idée pour résoudre mon problème ?Merci d’avance de votre aideBonne journéeAndré

123 GB of Adobe Installer Patches Remain After Uninstall — Adobe Cleaner Tool Failed — Windows 11Product: Adobe Acrobat Reader (64-bit)Operating System: Windows 11 HomeIssue: 189 Adobe digitally signed .msp installer patches consuming approximately 123 GB in C:\Windows\InstallerProblem DescriptionI am experiencing an unusually large accumulation of Adobe-signed Windows Installer patch files on my Windows 11 desktop.Using TreeSize Free and PowerShell, I identified 189 Adobe digitally signed .msp files totaling approximately 123 GB in the Windows Installer cache.My C: drive has approximately 16 GB of free space remaining, and the storage shortage is interfering with my ability to install the latest Windows update.I am seeking assistance determining why these files remain after Acrobat Reader was uninstalled and whether Adobe has a supported procedure for identifying and removing obsolete patches safely.Troubleshooting Already Completed Uninstalled Adobe Acrobat Reader (64-bit) normally t

I want to copy an image from one PDF document to another, but Acrobat does not preserve its original size. Instead, the pasted image is at least twice as large as expected.The problem occurs regardless of how I copy the image. It makes no difference whether I use the Snapshot tool in Acrobat Reader or copy the image from Photoshop or Paint.I have also tried scaling down the image in Photoshop before copying it, but Acrobat still pastes it at the same excessively large size. This suggests that the problem is not with the source image itself, but with how Acrobat handles pasted images.Why can't I control the size of a pasted image? I should be able to paste an image at its intended size or specify its dimensions, rather than having Acrobat impose an excessively large, seemingly fixed size.Please provide a way to control the size of pasted images or fix this behaviour. As it stands, copying and pasting images into PDFs is unnecessarily frustrating and impractical. 

Windows 11 machines, the C:\Windows\Installer folder gets dozens of 1gb .msi files every month? They keep downloading to the folder and never disappear. Some machines have filled up over 300gb of these files hitting that folder.  Any idea what might cause it? It's not a folder we can just willy nilly delete stuff from...any ideas? 

Hello,We are experiencing an issue with certificate selection in Adobe Acrobat Reader and would like to know if there is a supported way to manage which certificates are displayed in the digital signing dialog.In our organization, users have multiple certificates available in their Windows Certificate Store (Current User\Personal\My):An internal corporate signing certificate used for internal business processes and corporate applications. A qualified digital signature certificate issued by an external trusted provider, used for legally valid document signing.The problem is that Adobe Acrobat Reader displays both certificates when users sign PDF documents. Since the certificates often appear very similar to end users, they frequently select the wrong one and sign documents with the internal corporate certificate instead of their qualified certificate.The internal corporate certificate cannot be removed from the Windows Certificate Store, because it is also required by other applications

After an update on my computer I can’t open files in Adobe. I get a sidebars with the file but a message that says it hasn’t been shared

Hello, im searching for a Translation Plugin for Adobe Reader, which translate the words by mouseover.

Hi,I have tried using the assistant but it wasn’t very helpful in this instance.We have multiple RDS hosts and user will report that Adobe has crashed.It produces an error "Something went wrong - A running instance of Acrobat has caused an error". I have created a DMP file I would like to submit to support but I am unable to find how to do this.Is someone able to point me in the right direction? Or I can provide a link to the DMP file if someone on here is able to review it.TIA.Rob

ENVIRONMENT- Dell 16 Plus (DB16250), Windows 11 (build 26100)- Adobe Acrobat Reader (64-bit), unified installer, free Reader mode (not signed in)- Versions affected: 26.002.21931 and 26.002.21996 (latest, applied 8 Oct 2026) SYMPTOMEach time a PDF is opened, a system dialog appears (usually 1-2 times within 40 seconds):"Font Capture: Windows - Application Error. The exception unknown software exception (0xc06d007e) occurred in the application at location 0x00007FFB064F483A."The address is inside KERNELBASE.dll. Windows logs it as System Event ID 26 (18 times on 4 Oct, 7 on 23 Sep, more since). It happens with several different PDFs. The document still opens and works normally. ALREADY TRIED (none fixed it)1. Help > Repair Installation (succeeded, MsiInstaller 11728)2. Full uninstall (MsiInstaller 11724), user preferences removed (HKCU and AppData Adobe\Acrobat\DC), clean reinstall from the offline installer AcroRdrDCx642600221931_en_US.exe (MsiInstaller 11707)3. Update to 26.002.219

Hi, I would like to cancel the Adobe Reader that I I applied for the free, I thought you guys will ask for authorization before taken from my bank, As I found the Adobe very complicated and not helpful. Can you please cancel My adobe reader account and pay back the $ 14.99. Thank you

Hi, I have Adobe Acrobat Pro DC (version 2017.009.20044) and, since yesterday, the scrolling with my touchpad goes way too faster than I can control. I'm a researcher and reading PDFs is a basic part of my job, and it is very uncomfortable not being able to scroll properly. I'm using windows 10, by the way.

For the last month and a half we have had an issue with Adobe reader not opening. Users report that PDF files and Adobe reader aren’t opening. I checked and multiple processes are running in task manager. I’ve ended those tasks and go to reopen Adobe but it does not launch. Two Adobe processes are running in task manager and at 0% or 0.1% CPU and 0MB or 0.1MB and do not change. There are no logs generated in Event Viewer → Windows Logs → Application or System when Adobe is opened or when the processes are ended. We’ve tried repairing and modifying Adobe but that doesn’t work. Uninstalling and reinstalling Adobe, only works for a day or so and then the issue comes back. Tried uninstalling with Revo uninstaller too but the issue still comes back. Same thing with restarting, works for a couple days then we’re back to Adobe not opening. We have users on the latest version - 26.002.21931 Any ideas on how to resolve?

I have a JAWS user that is unable to do specific tasks within Adobe Acrobat Pro following a software update. When the user attempts to search within a PDF document, the search results are not read for her and she’s unable to navigate through search findings correctly. We are currently using JAWS 2024 and Adobe Acrobat Pro 25.001.20531. All accessibility settings have been checked and set properly.  Are there any current workarounds until a fix is in place? This is for a visually impaired user.

A search on the internet clearly shows that Adobe has been making extremely poor decisions with Adobe Photo Express. Despite the massive backlash, Abobe does NOT seem to have not learned it’s lesson! Today, when opening my Acrobat Reader to view a PDF while on a conference call, a popup appeared that was trying to force me to install Adobe Photo Express. It took me several minutes for us to figure out how to get rid of the popup as the only option presented was to install it, which I was unwilling to do. I could not access my PDFs until I got rid of it. We finally found the tiny checkbox to close the popup. This is ridiculous! You are making it near impossible to prevent the installation of this unwanted bloatware. If I wanted to install this application, I would have! I would not be writing this if I got an email suggesting the application, but this popup message is malicious! This is what viruses do, not legitimate software from a reputable company. This needs to STOP! Why do you wan