Questions

Hello everyone,, It's considered the premiere pdf software, but it has trouble just opening files, let alone more than one. Scrolling leads to system hangs. The program crashes periodically even when you're not really doing much that stresses it [Spam link removed by moderator.] Is the issue a simple bit of code that IT pros are familiar with, or is it just buggy for no good reason???

Previously reported at https://bugs.documentfoundation.org/show_bug.cgi?id=172842 where it was confirmed by another user (running Windows 11) but not resolved. I am running Windows 10.I downloaded the Libre Office user guide and opened it. Acrobat Reader crashed.I downloaded it again and did a binary compare - both versions were identical, and Acrobat Reader crashes each time.I open hundreds of PDFs and have never seen Acrobat Reader crash before.I am using Adobe Acrobat Reader version 2026.001.21691 (64 bit).I checked for updates and at the time of writing there are none.I opened the file in PDF Creator v11.30.1 which did not crash.Procedure to trigger the crash:Open https://books.libreoffice.org/en/ -Clicking “Download PDF” button opens https://nextcloud.documentfoundation.org/s/rbd2ipG6RP8F779I click the three dots on the LH side of the black bar and downloaded the file.Opening that file crashes Acrobat Reader.User guide details:File timestamp: 2026-07-10 10:25:28File size: 28,042,3

I use Adobe Printer as my default PDF printer, but as soon as I print a document the Adobe Printer’s default paper size settings revert back to “letter” in stead of staying on A4 after it was saved. 

I used to be able to save a Word file, then save an excel file and they both save as 75% and look the same size.  Now if I save them both, the excel file shows it’s saving as 75% but it’s bigger in the pdf.  Also, I used to be able to save the excel file to pdf, then I could edit the pdf and choose the whole table, copy and paste into another pdf and would look perfect.  Now Adobe slowly inserts all the texts boxes and they are all misaligned and I will lose some text.  I’ve tried just taking a snapshot and pasting but that comes out a little blurry.  

​@Anand Sri Bhattacharya Hello Adobe Security Team,We have identified that Adobe Acrobat/Reader version **26.001.21483* contains vulnerable OpenSSL libraries (libssl-3-x64.dll / libcrypto-3-x64.dll) affected by **CVE-2026-31790 / CVE-2026- 28390**.Our security scanners flag these as high-risk p1 vulnerability Could you please confirm if a patch is available for this specific build or provide the timeline for the next security update  that includes the OpenSSL 3.x remediation?

In the older version of Acrobat, when switching to the Pan Tool (hand icon) you would be able to zoom in and out with the mouse scroll wheel. In the current version of Acrobat, scrolling the mouse wheel while in Pan mode only scrolls the document up and down. Pan mode + mouse wheel zoom was ideal for viewing architectural/engineering/electrical drawings, why has this suddenly been removed after so many years?

Hi all. I'm posting this in the hopes that it might help someone else out that may have the same symptom. Last week, my Adobe Reader stopped printing. Nothing I did produced any result. Not hitting the print icon. Not hitting CTRL+P. Not selecting "print" from the drop-down menu. There was no error message. No nothing. It was as if I hadn't clicked anything. I tried repairing the installation, no help. I've rebooted the computer many times over the last couple weeks. Here's what finally fixed it. On a whim, I went to Windows Explorer, right-clicked on the PDF file, and selected "print" from Explorers context menu. Adobe flashed open for a sec, and the document printed. Now, Adobe Reader prints as it always used to do. There must have been some little "glitch" or something going on.Problem solved. Hope this helps someone else.Artie

This has been bugging me for ages and I haven't ever found a fix.Why is it that when I open an existing PDF, edit that PDF, and then click save, it ALWAYS asks me where to save it? I just want to override the previous file. 99.999999% of all products I use where I open an existing document, then click save, it automatically saves it to the same location I previously had the document saved to, and it doesn't require me to go in and select where I want to save it.It makes no sense to me and drives me insane that when I make one small adjustment, I can't just click save and be done with it.

We have a business form that is generated in SAP, and this form has worked as expected until recently. The form was developed in-house and has not been modified since 2024. Multi-line is set in both text fields, but the bottom-most text field no longer wraps text. We believe this may have resulted when our Adobe Reader app was patched. The odd thing is that opening the PDF in either Edge or Chrome and editing it there *does* work properly, but does not work in Adobe Reader version 2026.001.2691 (64bit). Even more peculiar, we have a colleague with Adobe Reader version 2026.001.21662 (64bit) and the word wrap behaves as expected. 

I've seen this come up a few times on a google search. Attempted to delete and re-install a few times to no avail.I ran through the suggestions on this page:https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-pro-not-responding-and-constanly-crashing-windows-11/m-p/13007623#M366676 but this did not resolve either. I'm not doing anything too demanding. Literally opening a single pdf and have to wait 10-15 seconds of Not Responding before I can do anything.Running windows 11 64-bitI've tried running in administrator mode (which is annoying as you have to always press OK on the dialogue box before opening) and as others have pointed out, cannot run in compatibility mode as the options only go up to windows 8. Bizarrely, I had no problems until I upgrade to a paid version (so I could get signatures) and this is when I 1st started noticing the problem. Is this the reason? Or just coincidence

Hello guys. I am using adobe acrobat reader on MacBook air 2020, MacOS Big Sur. I could use commad + P before in case to export some pages of a PDF to a new PDF file. But it's been a while when try to do this I get this Error: Before you can perform print-related tasks such as page setup or printing a document, you need to install a printer. I have already uninstalled and reinstall the application but still it doesn't work.    

I want PDF files of my Gmail account to keep maintaining reports of court documents. I face challenges in making PDF every day in my Gmail account because Gmail does not allow me to make PDFs in batches, which becomes frustrating when I need to submit more than thousands of pdf file to the courtroom. So, is anyone know the easiest way to create schedule automatic email backups in PDF format? Please suggest!

I have a rather old MacBookAir running the latest macOS 12 w/ Adobe Acrobat Reader installed:Since a few days, trying to update (via the “Help” menu) fails with an error, so I decided to simply re-install it.  Therefore, I downloaded the installation dmg, but running it fails withThe box is running 12.x… Any idea what goes wrong here?

Dear community,can you please help me with the following issue?I use Windows 10 with two screens: one main screen and a second screen. Everytime I open a pdf, Acrobat Reader DC opens the pdf on the second screen, and not on the main screen!I have no idea how to fix this. I appreciate any kind of helpful hints. Thanks!Regards,frek17

I uploaded a PDF to Virustotal to make sure it had no malware. NO vendors flagged it as malicious. However, the PDF file contacted a certain URL that is flagged as malicious by 2/91 vendors: dunamis-ethos508-prod-va6-856defacfb833db1[.]elb[.]us-east-1[.]amazonaws[.]com  The URL in question seems to be tied to two other domains that I believe are legitimate Adobe domains: cc-api-data[.]adobe[.]ioethos[.]dunamis[.]ethos508-prod-va6[.]ethos[.]adobe.net If you look at the SSL reports below, they all connect to the very same IP addresses.https://www.ssllabs.com/ssltest/analyze.html?d=cc-api-data.adobe.io https://www.ssllabs.com/ssltest/analyze.html?d=ethos.dunamis.ethos508-prod-va6.ethos.adobe.net https://www.ssllabs.com/ssltest/analyze.html?d=dunamis-ethos508-prod-va6-856defacfb833db1.elb.us-east-1.amazonaws.com Can anyone here please let me know whether this URL is legitimately used by Adobe services or not? (PS. I added the hook parentheses to the URLs just in case){Post edited by Adobe

Hello, My organization has a use case where we need to have Adobe Acrobat Reader and Adobe Acrobat Standard installed simultaneously for certain users. It looks like as of Reader/Acrobat 26.001.21651, the Print dialog in Reader does not display the list of software printers correctly. For example, the Microsoft Print to PDF option prints to a different printer when selected, and shows that other printer’s properties when Properties is clicked. This is the case for all software printers in the list. Physical printers on our print server appear to be unaffected. I did a capture with ProcMon, and it looks like what is happening is Reader is enumerating all of the printers the user has available, but does not list the Adobe PDF Converter that is installed along with Acrobat (it shows up as “Adobe PDF” in the Windows registry and the Procmon log). However, I think although when it filters the name of this printer, it isn’t removing its properties, so those properties ‘roll over’ to the next

I'm unable to log in and print PDF files using account A, but other file formats print normally. However, other accounts can print PDF files on the same computer. Could you please tell me what settings in Adobe Reader are causing this? Thank you.(pdf file can not normally sent to printer in one account, but the ohter account in the same computer is normally)

I cannot create a PDF from scanner. I think it may be related to the latest MAC OS upgrade to 26.5.1 I get the first screen where I can select a scanner. I have a Brother and an HP scanner. Selecting either one gives the same result. When I click the Scan button a new window is opened but it is grayed out. It is blank except the Hide Detail, Overview and Scan (all grayed out)

My Adobe needs to be updated. How do I do this?  I can't find where to go to get the update!  Getting frustrated 😠 😡 

Has the text-box tool that used to be in the 'Fill & Sign' panel been removed? I haven't been able to find it since the update, it's very frustrating.I'm running the full version of Acrobat DC. I know I can go into the Edit Page tab and sometimes I'm able add text boxes, depending on how the document is formatted (but not always). But this is not what I'm wanting to do. How do I find the olod tool I was familiar with?

See screenshot 

I'm using Acrobat Reader v. 2023.008.20421 on a Win10Pro  machine, when choosing  Menu, Save As.. it's showing me the recent files on my computers but when I choose the location I want, nothings happening unless I click on Choose a different folder.   [This question was moved from the Acrobat Pro to the Reader forum.]  

Greetings, I have an employee who is receiving fillable PDF forms for work via email. When opening file preview on the form within Outlook Desktop the form is displayed and the field data is in the fields designated. When opening the PDF with Reader or Acrobat Pro the forms field data is blank. Clicking on fields to highlight test does not reveal anything, and trying to insert a space and delete the space within the field nothing is revealed. When opening the file with MS Edge, all the forms field data is then viewable. I have another employee that was able to open the same form using their Acrobat XI and was able to view the field data as well. With opening the PDF's via Edge, we are able to print form to MS Print to PDF and upon doing so and opening with Reader or Acrobat Pro the form data is viewable.  I have checked the versions of Reader and Acrobat Pro and both are up to date as well. Any suggestions are greatly appreciated.

Hi all,I'm trying to understand a file I found on my own machine and can't account for.On my system there's C:\ProgramData\Adobe\ARM\OnDemand\Acrobat_SCA_Mini_Full\Extractor.exe. Its file properties identify it as Adobe's "7Z Extractor", part of the Acrobat Update Installer, file version 1.824.8.19, signed by Adobe Inc. The file on my machine is dated August 18, 2025 (both last modify and create date are the same, with the same exact time), which lines up with a planned Acrobat update from that date.I couldn't find much documentation about what this component actually is or when it runs, so I tried to reproduce how it got there. I set up a clean VM, installed an older Reader DC (25.001.20428, i.e. a version from before that August 18 date), and ran Help -> Check for Updates to let it update to the current version, watching the whole process with Process Monitor.The puzzling part is the update completed normally (I saw AdobeARM.exe, armsvc.exe and AdobeARMHelper.exe all run, finishin

Hi all,I'm trying to understand a file I found on my own machine and can't account for.On my system I discovered there is the file C:\ProgramData\Adobe\ARM\OnDemand\Acrobat_SCA_Mini_Full\Extractor.exe. Its file properties identify it as Adobe's "7Z Extractor", part of the Acrobat Update Installer, file version 1.824.8.19, signed by Adobe. The file on my machine is dated August 18, 2025 (create date and last modify date are the same, at the same exact time), which lines up with a planned Acrobat update from that date.I couldn't find much documentation about what this component actually is or when it runs, so I tried to reproduce how it got there. I set up a clean VM, installed an older Reader DC (25.001.20428, i.e. a version from before that August 18 date), and ran Help -> Check for Updates to let it update to the current version, trying to watch the whole process with Process Monitor.The puzzling part is that the update completed normally (I saw AdobeARM.exe, armsvc.exe and AdobeAR