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Participant
Sep 22, 2026 8:14 PM UTC
Answered

Using old snapshot tool I could hold down L mouse button, drag the cursor down the page. I could capture a bigger and clearer snapshot. Now I have a giant cursor & crosshairs, and page will not scroll down.

 

Using old snapshot tool I could hold down L mouse button, drag the cursor down the page. I could capture a bigger and clearer snapshot. Now I have a giant cursor & crosshairs, and page will not scroll down.

    Anthony37774672v5ulCorrect answer
    Participant
    Sep 22, 2026 8:24 PM UTC

    Turns out all I had to do was follow the instructions below.

    Seriously, Adobe: stop “improving” your product.  Most updates are useless and little more than busywork for your developers.

     

    Step 1: Revert to the Legacy Snapshot Tool

    You can switch back to the classic Snapshot behavior by changing a preference setting: [1]

    • Open Adobe Acrobat Pro.
    • Click on the Menu button in the top left corner (or go to Edit if you are using the classic layout). [1, 2]
    • Select Preferences. [1]
    • In the categories list on the left side, click on General. [1]
    • Look for the option labeled "Open snapshot for markup" and uncheck the box next to it. [1]
    • Click OK at the bottom of the window to save your changes. [1]

    2 replies

    Anthony37774672v5ulAuthorCorrect answer
    Participant
    Sep 22, 2026 8:24 PM UTC

    Turns out all I had to do was follow the instructions below.

    Seriously, Adobe: stop “improving” your product.  Most updates are useless and little more than busywork for your developers.

     

    Step 1: Revert to the Legacy Snapshot Tool

    You can switch back to the classic Snapshot behavior by changing a preference setting: [1]

    • Open Adobe Acrobat Pro.
    • Click on the Menu button in the top left corner (or go to Edit if you are using the classic layout). [1, 2]
    • Select Preferences. [1]
    • In the categories list on the left side, click on General. [1]
    • Look for the option labeled "Open snapshot for markup" and uncheck the box next to it. [1]
    • Click OK at the bottom of the window to save your changes. [1]
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    Meenakshi Negi
    Community Manager
    Community Manager
    Sep 23, 2026 9:13 AM UTC

    Hi Anthony37774672v5ul,


    Thank you for reaching out, and we apologize for the trouble you experienced. We see that you have already found a solution, and we appreciate you sharing it here; it will be helpful to others facing a similar issue.

    Let us know if we can be of any help.


    Thanks,

    Meenakshi

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