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Participant
September 22, 2026
Answered

Using old snapshot tool I could hold down L mouse button, drag the cursor down the page. I could capture a bigger and clearer snapshot. Now I have a giant cursor & crosshairs, and page will not scroll down.

  • September 22, 2026
  • 2 replies
  • 6 views

 

Using old snapshot tool I could hold down L mouse button, drag the cursor down the page. I could capture a bigger and clearer snapshot. Now I have a giant cursor & crosshairs, and page will not scroll down.

    Correct answer Anthony37774672v5ul

    Turns out all I had to do was follow the instructions below.

    Seriously, Adobe: stop “improving” your product.  Most updates are useless and little more than busywork for your developers.

     

    Step 1: Revert to the Legacy Snapshot Tool

    You can switch back to the classic Snapshot behavior by changing a preference setting: [1]

    • Open Adobe Acrobat Pro.
    • Click on the Menu button in the top left corner (or go to Edit if you are using the classic layout). [1, 2]
    • Select Preferences. [1]
    • In the categories list on the left side, click on General. [1]
    • Look for the option labeled "Open snapshot for markup" and uncheck the box next to it. [1]
    • Click OK at the bottom of the window to save your changes. [1]

    2 replies

    Anthony37774672v5ulAuthorCorrect answer
    Participant
    September 22, 2026

    Turns out all I had to do was follow the instructions below.

    Seriously, Adobe: stop “improving” your product.  Most updates are useless and little more than busywork for your developers.

     

    Step 1: Revert to the Legacy Snapshot Tool

    You can switch back to the classic Snapshot behavior by changing a preference setting: [1]

    • Open Adobe Acrobat Pro.
    • Click on the Menu button in the top left corner (or go to Edit if you are using the classic layout). [1, 2]
    • Select Preferences. [1]
    • In the categories list on the left side, click on General. [1]
    • Look for the option labeled "Open snapshot for markup" and uncheck the box next to it. [1]
    • Click OK at the bottom of the window to save your changes. [1]
    Meenakshi Negi
    Community Manager
    Community Manager
    September 23, 2026

    Hi Anthony37774672v5ul,


    Thank you for reaching out, and we apologize for the trouble you experienced. We see that you have already found a solution, and we appreciate you sharing it here; it will be helpful to others facing a similar issue.

    Let us know if we can be of any help.


    Thanks,

    Meenakshi