Installation on macos 12 fails

Question

I have a rather old MacBookAir running the latest macOS 12 w/ Adobe Acrobat Reader installed:

Since a few days, trying to update (via the “Help” menu) fails with an error, so I decided to simply re-install it. Therefore, I downloaded the installation dmg, but running it fails with

The box is running 12.x… Any idea what goes wrong here?

Tariq Ahmad Dar · Accepted Answer

Hello ​@dress.a,Thank you for the screenshots and for your patience while we investigated this.Version 26.001.21651 of Adobe Acrobat officially dropped support for macOS 12 Monterey as part of its system requirement changes. Since your 2017 MacBook Air is limited to macOS 12.7.6 and cannot be upgraded further, it no longer meets the minimum system requirements for this version of Acrobat. The installer error you are seeing is expected behavior, even though the wording of the error message itself is misleading.You can confirm this yourself by visiting the Adobe Acrobat Enterprise Release Notes at:https://adobe.ly/3QzJABGOn that page, scroll down to theSystem requirement changessection, where you will find the entry for 26.001.21651 listing macOS 12 Monterey as a dropped platform alongside Windows 7 and Windows 8/8.1.We are sorry for the inconvenience this has caused and appreciate your understanding.~Tariq

dress.a · Answer

Thanks for the clarification. Please note that the download dialogue still states that the Adobe Reader rev. 21662 is suitable for macOS 12

and that the Technical requirements web page also mentions “macOS 12 or above”:

which is really misleading.

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