21.001.20138 Reader crashing in digital signature checking process

Hi All,

Thank you for your patience.

Adobe released an update to Adobe Acrobat Reader that addresses the crash.

Please ensure that you update the application to the latest version. In the application, go to Help > Check for updates.

You may also download the latest patch from here: 

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe3.html#dccontinuousfebtwentytwentyoneqfe3

For more information on updates, please refer to this link: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html 

Let us know how it goes.

Thanks,

Abhinav Sethi

Hi @Alexander5D91 / @Karol5C77 ,

Apoplogies for Inconvience.

Can you please share the sample files with us.

Also can you please share the following details with us:-

1. Acrobat Version (Help-> About Acrobat Pro DC)

2.OS you are facing the issue on

3.Version of OS you are facing the issue on.

Please share the sample files

@Karol5C77  Can you please share the Dump with us when Acrobat Freezes.

Here is how you can collect Dumps:- https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html

Also, Has the issue started happening after the recent update?

Regards,

Abhinav Sethi

I have the same problem with the electronic signature, Adobe freezes when i try to sign. 

Error during verification. While decoding BER, an error occurred