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Mark25527398gw1w
Participant
August 4, 2022
Question

"A Drawing Error Occurred" - Trying to Print Scanned PDF

  • August 4, 2022
  • 1 reply
  • 639 views

We have a Ricoh MP series multi-function printer / scanner that we have been using for a long time.  Starting within the last week, scanned PDFs from this device are generating the above error, A Drawing Error Occurred when we try to print.  The PDF will open in Reader (2022.001.20169), but when we try to print, the print dialog appears, but clicking "Print" causes a hang for a while, and after maybe 90 seconds or so, we get the error message cited above.  We have duplicated this issue on four different computers at two locations, Windows 10 both 32-bit and 64-bit systems.  The same PDF will open and print fine in a 3rd party PDF product (Nitro PDF).

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1 reply

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
August 6, 2022

Hello Mark,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader.

 

Would you mind sharing a sample file with us to try and reproduce the issue at our end for better investigation?

 

Also, please collect the Adobe CC logs as described here https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share them via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Looking forward to hearing from you.

 

Thanks,

Souvik.

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