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Amal.
Amal.
Legend
June 18, 2021

Hi Ariel Schnee 

 

Hope you are doing well and sorry for the trouble. As described, when you open certain PDFs you get the message for the font pack.

 

As we can see you are using the old version of Adobe Acrobat Reader XI, please update the application to version 11.0.23 that was released on 14th Nov. 2017 Go to Help > Check for updates

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/index.html and reboot the computer once and see if that helps.

 

Also, Adobe Acrobat XI is an old and EOL application. For more information please check the help page - https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-xi-reader-xi.html

 

Regards

Amal

 

 

 

 

 

Ariel Schnee
Ariel SchneeAuthor
Participant
June 18, 2021

"As we can see you are using the old version of Adobe Acrobat Reader XI, please update the application to version 11.0.23 that was released on 14th Nov. 2017"

 

Anything above 11.0.08 does not work on Win XP.

 

"You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/index.html

 

Didn't see it anywhere on there now.

 

Can you give me a direct link to it?

 

 

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