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RichardP_JM
RichardP_JM
Participating Frequently
October 17, 2019
Question

A network error occurred while attempting to sign in

  • October 17, 2019
  • 3 replies
  • 5026 views

Searching the forum, i've seen this topic several times and no fixed provided.

I've seen the topic as far back as 2015.

 

When I click sign-in, a white dialogue box pops up, goes away in half a second then the error pops up (see images below):

 

 

I didn't have this problem until sometime in Sept-2019. I was logged in and using it without issue.

Then one day, started Adobe Reader, i was logged in, i saw the Adobe Application flash and log me out (meaning, in the top right, it no longer showed my image, just "sign in") and from then, I was not able to sign in. Needless to say - I have Internet and it's working quite fine.

 

I've uninstalled and re-installed Adobe reader (even used the clean uninstall tool).

I can login to https://cloud.acrobat.com and that's actually how I Fill & Sign documents now since on my specific machine, it doesn't work.

No firewall rules exist to block Adobe. I've disable Windows Firewall and Windows Defender and it still doesn't work.

No other firewall or antivirus is on the machine - it's a brand new laptop.

 

The version information is below - any help would be appreciated.

This is on Windows 10 

 

 

This topic has been closed for replies.

3 replies

S
Sarvesh V
Participant
July 10, 2021

At top left you can see a option called save to adobe document cloud click that and sign in using that it works 

Sorry If I am late 🙂

mahanmarwat
mahanmarwat
Participant
January 18, 2021

The error is still out there, even in 2021. The last time I checked Adobe Reader it worked fine. But today when I tried to sign in, it was not working.

(I am connected to a mobile hotspot.)

    D
    defaultj5yroxcn0gyt
    Participant
    May 21, 2021

    I am having the same issue. Why has a repair not yet been addressed by Adobe?

    sumitash1
    Adobe Employee
    sumitash1
    Adobe Employee
    October 18, 2019

    Hi,

     

    Could you please update to the latest Reader (2019.021.20048), and if you are still facing the issue, it would really help if you could share the following information for further investigation 

    (a) Are you using any proxy (b)  IE version (b) Fiddler/ Procmon logs (c) Are you able to sign-in successfully after disabling enhanced protected mode checkbox (at Edit->Preferences->Security(Enhanced)), and re-starting Reader.

     

    Note: Please check the "Enable Protected Mode at startup" after this verification and re-start Reader, after verification.

     

    Thanks,

    Sumita

    RichardP_JM
    RichardP_JMAuthor
    Participating Frequently
    October 23, 2019

    Good day Sumita,

     

    When i posted the message, I had just re-downloaded Adobe Reader from Adobe's website.

    I also did "Help - Check for Updates" and it's stuck at connecting to server followed by a 130200 error

    To asnwer your questions:

    (a) No Proxy

    (b) The IE Version is 11.678.17763.0. You didn't ask for Microsoft Edge but just in case: Microsoft Edge 44.17763.1.0 | Microsoft EdgeHTML 18.17763.

     

    (c) No but something has changed. I've gotten the following error now:

    Also, when I select check for updates now, it stays blank for at least 4 minutes before it actually says "connecting to server".

    Subsequently however, we still come back to the same error - 130200.

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