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HARI0D4D
Participating Frequently
September 29, 2020
Question

Able to open PDF file in browser but not in Acrobat reader

  • September 29, 2020
  • 3 replies
  • 2376 views

 I get an error ( screenshot attached) when I open this file in my acrobat reader. But it works when I open it in any browser like chrome. Can someone please help me why on why acrobat is not able to open this file?

Observation: Acrobat is able to open the file on the same data in which the PDF file was created. But on the next day or later than that, it doesn't work! This is very strange and is m not able to wrap my head around it as it does not throw any detailed error message

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    3 replies

    H
    HARI0D4DAuthor
    Participating Frequently
    October 5, 2020

    @PurplePoisonRose Do you think it might be due to some issue in special charaters / image? If so how do I narrow down? Can you please help me with some idea? 

    H
    HARI0D4DAuthor
    Participating Frequently
    September 29, 2020

    Ahhh. Looks like I can't edit the post and add a new attachment here. I am not sure why that feature is not available in the forum. Would be good if there is an option that I can use to edit my question. Anyways I have added the files in below google drive : https://drive.google.com/drive/folders/1jNDLj-RyyDDbJM0eYyJcjmKXOI4_sqEc?usp=sharing

    P
    PurplePoisonRose
    Participating Frequently
    September 29, 2020

    This is quite puzzling. When I said it was a problem with the file, I meant that it seems to be causing the issues between the switches of the two systems Drive and Acrobat.  The tricky thing is that all the different OS we both have going on (I am also using a Windows computer) seem to clash at times and mess up certain files in between these migrations throughout the hub. Let's hope this isn't one of those times.

     

    UPDATE: 

    Did some deep diving on the error itself, and found this:

    https://community.adobe.com/t5/acrobat-reader/error-processing-page-110/m-p/9701498?page=1 

    I am running a scan configuration right now for the fonts, but meanwhile, this article provides the answer we seek and helps explain why it works fine in places like Drive, but not in the app itself. 

     

    At least we now have a start!

      H
      HARI0D4DAuthor
      Participating Frequently
      October 5, 2020

      Were you able to find anything about the fonts? Sorry for the late response from my side. 

      P
      PurplePoisonRose
      Participating Frequently
      September 29, 2020

      I can confirm that this is an issue with the file itself, not Adobe, as it gives me the exact same message.

      Where did the file come from? Did you make it, or was it shared? Was it converted at any point? This might help solve the mystery.

      H
      HARI0D4DAuthor
      Participating Frequently
      September 29, 2020

      I am creating this file in my application using the jsPDF client-side JS library. No, I don't think there is any conversion here. If the issue is with the file, how would it open perfectly in chrome? That is where I am puzzled. I am attaching a file that I generated today 29th EST morning time. You will be able to open this now. But, if u check this tomorrow, it won't open in acrobat.

       

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