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Travis5DF4
Participant
February 12, 2021
Question

Abobe Acrobat unresponsive after update

  • February 12, 2021
  • 1 reply
  • 536 views
I installed the update for Adobe Acrobat Reader DC and now I am having a bunch of issues. The pdf pages that I have opened are not really responsive. The banner at the top with the minimize and close program commands also unresponsive to clicking the commands and is really big and blocks the tabs at the top of the screen.
  
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1 reply

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Adobe Employee
Priyanja
Adobe Employee
February 13, 2021

Hi Travis5DF4, 

 

Thanks for reporting the issue.  Can you please share the following details so that we can investigate it further: 

  1. Process dumps when the program is unresponsive. Please refer https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html  for steps on collecting the process dumps. 
  2. ProcMon logs capturing the workflow from launch till program becomes unresponsive. 

 

Regards, 

Priyanka Jain

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