Accessing Document Cloud Without Wifi

Question

Hey all.

I am looking for some help or a work around please. I am field based engineer and need to access PDF files saved in my document cloud. I get decent and stable 4G and sometimes 5G but it will not let me open anythinng from the dociments cloud. I have no issue when connected to WiFi but this is rare for me to be able to connect to in the field.

I have tried twice speaking to Adobe but get little sense despite the product stpulating you can work from anywhere! I have been advised to take a PC or Mac out with me by support and not my phone and/or tablet. I do not see how this makes any diffrence.

Is anyone else doing site visits found a soloution? I noted the same question was asked in here in 2018 but had no responses!

Thanks in advance.

Amal. · Answer

Hi James

Hope you are doing well and sorry to hear that. As descreibed you are unable to access the PDF files saved in document cloud

What happens when you try to access the saved PDF files in document cloud? Do you get any error message? If yes, please share the screenshot of the same for a better understanding. We are here for help, just need more information.

Regards

Amal

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