Account Sign-in When Opening a PDF

Forum|Forum|7 years ago
June 29, 2018
1 reply
12480 views

on an IMac running Yosemite (OS 10.10.5). Recently every time I try to open a pdf I get a dialogue box asking me to sign in to my account. Is there any way around this? I find this incredibly annoying. it won't let me proceed without signing in.

sign-in

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AnandSri

Community Manager

Hello Stewartl,

Sorry for the delayed response and inconvenience caused. As per the description above, you are getting Account Sign-in prompt when you are opening any PDF in Adobe Reader, Is that correct?

Please reboot the machine once and sign-in with your current Adobe ID(email) and password in Adobe Reader and then try opening PDF files and see if you still get the Account Sign-in pop-up.

Also, check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader.

What is the dot version of Adobe Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

Is any other Adobe product is installed and activated on the machine?

Let us know how it goes and share your findings.

Regards,

Anand Sri.

S

squaremeals

Participant

I have the same issue. I have creative suite and the latest version of acrobat. I regularly use Photoshop, Premiere Pro, After Effects, Dreamweaver, and Acrobat. About once a month I'm asked to sign in when I open something (I assume that periodically Adobe wants to check that it's me and I have an active account), except almost every time I download a pdf I need to sign in to read it. Annoying.

AnandSri

Community Manager

Hello Squaremeals,

I am sorry for the trouble you had, what is the version of Acrobat installed? To identify, please refer to Identify the product and its version for Acrobat and Reader DC

Are you on a Mac or Windows machine and what is the version?

Is it possible to post a screenshot of the window where you get the sign-in prompt when opening a PDF file? To post a screenshot, refer to https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Is it your personal computer or an office machine? Is any security software is installed? If yes, what is the version?

We're here to help, just need more info.

Thanks,

Anand Sri.

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