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April 1, 2026
Answered

Accrobat Reader shows current version, but check updates says there's an update that fails

  • April 1, 2026
  • 1 reply
  • 61 views

I have uninstalled Reader, downloaded a fresh installer, and installed.

Version shows as: 25.1.21288.0

Help > Check for updates - says an update is available.

Sits on Downloading Updates, with the bar not oving from the beginning.

AdobeARM.log shows BITS errors. See:

[2026-04-02 00:17:14:0929] Adobe ARM 1.824.460.1149 logging started.
[2026-04-02 00:17:14:0929] Command Line: /PRODUCT:Acrobat /VERSION:25.0 /MODE:1
[2026-04-02 00:17:14:0976] ProductCode: {AC76BA86-1033-1033-7760-BC15014EA700}
[2026-04-02 00:17:14:0976] ProductName: Adobe Acrobat (64-bit)
[2026-04-02 00:17:14:0976] ProductVersion: 25.001.21288
[2026-04-02 00:17:14:0976] ProductUACPatching: enabled
[2026-04-02 00:17:15:0182] Using registered preference AUTO_ALL
[2026-04-02 00:17:15:0300] ARMDownloader::BITS_Error::GetErrorDescription() error: -2147009791
[2026-04-02 00:17:15:0300] ARMDownloader::BITS_Error::GetErrorContextDescription() error: -2147009791
[2026-04-02 00:17:45:0958] ARMDownloader::BITS_Error::GetErrorDescription() error: -2147009791
[2026-04-02 00:17:45:0958] ARMDownloader::BITS_Error::GetErrorContextDescription() error: -2147009791
[2026-04-02 00:17:45:0958] all BITs attempts failed
[2026-04-02 00:17:45:0958] Error Code: -2147009791
[2026-04-02 00:17:45:0958] ** Setting Error Condition: 140000
[2026-04-02 00:17:45:0974] BITs failed, download manifest Job is not in Transferred state
[2026-04-02 00:17:46:0661] MDOV1615
[2026-04-02 00:17:46:0665] New file object: AcroRdrDCx64Upd2600121346_incr.msi
[2026-04-02 00:19:35:0919] ARMDownloader::BITS_Error::GetErrorDescription() error: -2147009791
[2026-04-02 00:19:35:0919] ARMDownloader::BITS_Error::GetErrorContextDescription() error: -2147009791
[2026-04-02 00:20:06:0552] ARMDownloader::BITS_Error::GetErrorDescription() error: -2147009791
[2026-04-02 00:20:06:0553] ARMDownloader::BITS_Error::GetErrorContextDescription() error: -2147009791
[2026-04-02 00:20:06:0555] all BITs attempts failed
[2026-04-02 00:20:06:0555] Error Code: -2147009791
[2026-04-02 00:20:06:0555] ** Setting Error Condition: 140000
[2026-04-02 00:20:06:0565] BITs failed, download manifest Job is not in Transferred state
[2026-04-02 00:20:06:0624] valid after BB download: C:\Users\MLazarus\AppData\Local\Adobe\ARM\S\ArmManifest3.msi
[2026-04-02 00:20:06:0659] Newer version ARM update is not available
[2026-04-02 00:20:06:0709] ARMDownloader::BITS_Error::GetErrorDescription() error: -2147009791
[2026-04-02 00:20:06:0709] ARMDownloader::BITS_Error::GetErrorContextDescription() error: -2147009791
[2026-04-02 00:26:12:0129] User canceled download
[2026-04-02 00:26:12:0524] ARM returns ERROR_SUCCESS
[2026-04-02 00:26:12:0524] Adobe ARM 1.824.460.1149 logging finished.

Tried multiple times.

    Correct answer Souvik Sadhu

    Hi ​@GLComputing,

     

    Hope you are doing well. Sorry for the trouble with installing Acrobat Reader.

     

    Do you still face the issue? If yes, you might want to download the offline installer package for Acrobat Reader directly from here: Adobe - Adobe Acrobat Reader Distribution

     

    Choose the version according to your system. If you are on a 64-bit system, choose 64-bit, for 32-bit and 64-bit ARM, choose 32-bit version.

     

    Hope this helps.

     

    Regards,

    Souvik

    1 reply

    Souvik Sadhu
    Community Manager
    Souvik SadhuCommunity ManagerCorrect answer
    Community Manager
    April 16, 2026

    Hi ​@GLComputing,

     

    Hope you are doing well. Sorry for the trouble with installing Acrobat Reader.

     

    Do you still face the issue? If yes, you might want to download the offline installer package for Acrobat Reader directly from here: Adobe - Adobe Acrobat Reader Distribution

     

    Choose the version according to your system. If you are on a 64-bit system, choose 64-bit, for 32-bit and 64-bit ARM, choose 32-bit version.

     

    Hope this helps.

     

    Regards,

    Souvik