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Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
June 23, 2021

Hello,

 

Thank you for your patience and sorry for the inconvenience caused.

 

We have released an optional update for Acrobat and Reader DC (version 21.005.20054) that addresses this issue.

Please update the application to the latest version from this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2021.html#dccontinuousjunehotfixtwentytwentyone 

 

Let us know how it goes.

 

Thanks,

Meenakshi

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9 replies

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
June 23, 2021

Hello,

 

Thank you for your patience and sorry for the inconvenience caused.

 

We have released an optional update for Acrobat and Reader DC (version 21.005.20054) that addresses this issue.

Please update the application to the latest version from this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2021.html#dccontinuousjunehotfixtwentytwentyone 

 

Let us know how it goes.

 

Thanks,

Meenakshi

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lgustecAuthor
Participant
June 23, 2021
Hello, it seems to fix the isse, thanks very much.
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Meenakshi_Negi
Meenakshi_Negi
Legend
June 23, 2021

Glad to know that.

Thank you for sharing the confirmation.

 

Let us know if we can be of any help.

 

Thanks,

Meenakshi

 

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gauravs43202023
Adobe Employee
gauravs43202023
Adobe Employee
June 16, 2021

Hello,

 

Thanks for reporting the issue.

 

Issue is reproducible at our end.

Has forwarded it to our engineering team.

Sorry for the inconvenience.

 

-Gaurav

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Meenakshi_Negi
Meenakshi_Negi
Legend
June 15, 2021

Hi Lgustec,

 

Thank you for reaching out and reporting this.

 

Could you please confirm the application version with us?

Did you try once reinstalling the application or rebooting the machine?

 

Thanks,

Meenakshi

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lgustecAuthor
Participant
June 16, 2021
Didnt try reinstalling but yes machine was restarted.
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try67
Community Expert
try67Community Expert
Community Expert
June 15, 2021

Can you share a sample file with us?

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lgustecAuthor
Participant
June 15, 2021
I happens to any file and started a few day ago, was working just fine before.
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