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A
adambud
Participant
December 14, 2020
Question

Acobat Reader DC addon in Ie stuck on Initializing

  • December 14, 2020
  • 1 reply
  • 1561 views

Hi,

we have a legacy app that still uses IE 11 and Acrobat reader add-on to display PDF files.

After upgrading to Acrobat Reader DC 20 in our Citrix environment we started getting users complaining that after working in the app and with PDF files opening properly suddenly we get a grey screen with a progress bar saying "Initializing" and that's where it gets stuck.

 

Only closing the browser and reopening the browser which actually causes two new AcroRd32.exe process to open allows us to view PDF files until the issue reoccurs.

Please advise,

 

Adam 

This topic has been closed for replies.

1 reply

T
Tom5E86
Participant
December 16, 2020

We've got nearly exactly the same issue - legacy app that needs IE11, can upload one PDF but then hangs on the second or third. We get 2 x Acrord32.exe start with the one of the using 20% CPU. Until either of these is killed IE is hung. 

Any clues on what might be causing this greatly appreciated.

T
Tom5E86
Participant
December 17, 2020

We've found that turning protected view on for all files got this working again for our legacy sysytem.

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