Acrobar reader crash when open pdf with Sectigo Certificate

Question

Hello,I create pdf signed with Sectigo certificate.Since last week users that open this files with acrobat reader - Acrobat reader crashed.Old Acrobat Reader versions and Foxit reader - open this files without problems.There is log from windows event viewer. Please Help! Faulting application name: AcroRd32.exe, version: 20.12.20041.1044, time stamp: 0x5f23643dFaulting module name: ucrtbase.dll, version: 10.0.17763.719, time stamp: 0xa18cd287Exception code: 0xc0000005Fault offset: 0x0004b8a0Faulting process id: 0x2590Faulting application start time: 0x01d67555e8364b38Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exeFaulting module path: C:\Windows\System32\ucrtbase.dllReport Id: e79679a9-70bc-4c6a-8d41-066b0045517a

Meenakshi_Negi · Accepted Answer

Hi Yivgenys,We have released an update today for Acrobat and Reader DC (Continuous track) desktop application.Please update the application to the latest version by going to the Help menu > Check for updates in the application. For more information on the recent update, you may refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousaug2020qfe.html#dccontinuousaugtwentytwentyqfe Let us know if you still experience the issue. Thanks,Meenakshi

Meenakshi_Negi · Answer

Hi Yivgenys,

Thank you for reaching out and sorry for the trouble.

Could you please share any sample PDF with us to further investigate the issue? You may upload the file to Document Cloud (https://documentcloud.adobe.com) and share the link to the file here.

Also, please confirm the application and OS version on the machine.

Please collect the crash logs using the steps suggested here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Then share the link to file with us here.

Let us know if you need any help.

Thanks,

Meenakshi

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