Skip to main content
randallwilliams
randallwilliams
Participant
August 30, 2017
Answered

Acrobat 8 download causes Word to crash

  • August 30, 2017
  • 2 replies
  • 614 views

I've had Acrobat 8 working perfectly on my old computer.  When I loaded it from disk onto my new one, I was told the registration system had changed and was advised to download it instead and was given a new licence number.  It seemed to download correctly but it will not create a pdf from within Word.  Moreover, it causes Word to crash, with the error message "Word is running into problems with the “pdfmaker.officeaddin” add-in."  Advice please?

    This topic has been closed for replies.
    Correct answer try67

    Acrobat 8 is quite an old version and is not compatible with the current versions of Windows or Office, so problems are to be expected.

    2 replies

    try67
    Community Expert
    try67Community ExpertCorrect answer
    Community Expert
    August 30, 2017

    Acrobat 8 is quite an old version and is not compatible with the current versions of Windows or Office, so problems are to be expected.

    T
    Test Screen Name
    Legend
    August 30, 2017

    Did you upgrade Windows on your new computer? Did you upgrade Word? If so, you can't skip upgrading Acrobat too.

    randallwilliams
    randallwilliamsAuthor
    Participant
    August 30, 2017

    Yes - it has Windows 10 and Word 2016.  What version of Acrobat to I need to upgrade to (I note from the website that I can't upgrade to 11)?

    try67
    Community Expert
    try67Community Expert
    Community Expert
    August 30, 2017

    Adobe only sells the current version: Acrobat DC (or Acrobat 2017 if you

    get the perpetual license version, instead of the subscription).

    On Wed, Aug 30, 2017 at 3:04 PM, randallwilliams <forums_noreply@adobe.com>

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices