Acrobat Acrobat Xl won't open scanned pdfs from my HP printer

Question

I bought a new computer and I have Adobe Acrobat XI Standard on my computer. I have this as the default for my PDFs.

I am having a trouble opening up a PDF that was scanned from my HP Printer Pro 8720. When I save the PDF it is greyed out. All the pages are scanned but the entire document is grey.

If I change the PDF default settings from Adobe to Microsoft Edge the scanned PDFs open up.

If someone sends me a PDF on email I am able to open up these PDFs with Adobe Acrobat.

I am only having problems with the PDFs that I am scanning from HP.

THanks,

Michelle TOcchini

michelle@capstone-fs.com

~graffiti · Accepted Answer

Open Acrobat and go to Edit>Preferences>Pages Display>Page content and information and be sure that "Show large images" is checked.

michellet19168288 · Answer

Can someone help me with this?

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