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Participant
October 27, 2022
Question

Acrobat cloud documents don’t show in iPad App anymore.

  • October 27, 2022
  • 2 replies
  • 404 views

I have always been able to access my Cloud document in my iPad Acrobat App.  Now there are only 2 docs showing.  I have 10 folders and lots of documents.  How can I get them to show on my iPad?

Thanks 

 

This topic has been closed for replies.

2 replies

Inspiring
November 8, 2022

Steps to fix-

Open the cloud document.

In the error dialog box that appears, select Save a copy and restore.

A copy of your cloud document is created (filename copy). At the same time, your cloud document is automatically restored to its last saved version in the cloud.
Save a copy and restore
If you prefer to take action later, you can select Open to open your cloud document and make edits. Your changes will be temporarily saved locally, but will not sync to the cloud.
Once a copy is created, check if you see the Available offline icon for the affected cloud document.

This icon indicates that your cloud document has been restored to the last saved cloud version. If you still see the orange warning icon , contact us.

Available offline icon
Open the original cloud document and compare it with its recently created copy.


If you find that some changes are missing in the original cloud document, you can refer to the recently created copy to make updates.
Once you have made the changes, you can continue to use the original cloud document for further changes. Alternatively, you can choose to use the copy going forward, if the copy has the Available offline icon that indicates it is syncing to the cloud.

 

Greeting,

Rachel Gomez

AkanchhaS8194121
Legend
November 1, 2022

Hi @Almaracre 

 

Sorry for the delay in response.

Would you mind checking the login information in Adobe Acrobat Reader mobile app? Are you logged in with the correct email address you used to save the files on Cloud and link?

For more details, please refer to the following information: https://www.adobe.com/devnet-docs/acrobat/ios/en/openfiles.html

 

Thanks,

Akanchha