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J
jazzking76
Participant
November 10, 2017
Answered

Acrobat crashes opening large PDF 3D files

  • November 10, 2017
  • 1 reply
  • 16759 views

With large files (about 15 MB) Acrobat crashes.

Did you find the same behaviour? Is there a way to fix it?

This topic has been closed for replies.
Correct answer

It was the graphics driver.
Installed an older one, issue resolved...

1 reply

Adorobat
Adorobat
Participating Frequently
November 13, 2017

Hi Jazzking76,

As per above-mentioned description, Acrobat is crashing when opening large pdf files, is that correct?

Try changing following settings in Acrobat and see if that resolves the issue:

Launch Acrobat > click Edit > Preferences > 3D & Multimedia

Under renderer options > click the preferred renderer to DirectX if it isn't already.

And, uncheck the box enable hardware rendering for legacy video cards.

Click OK > relaunch Acrobat and try again.

Could you let us know the version of Acrobat you have on the machine? To check the version: Identify the product and its version for Acrobat and Reader DC And, the operating system installed on the machine- Mac/Windows?

Thanks,

Shivam

J
jazzking76Author
Participant
November 14, 2017

I tried the suggested solutions but nothing worked.

My Acrobat version is:  17.012.20098 and the o.s. is Windows 10 Fall creators update.

Thanks

Adorobat
Adorobat
Participating Frequently
November 14, 2017

Would it be possible for you to share one of the pdf file with us? You may create the link for the file using Adobe's send and track and share the link via private message.

To create a link:

(1) Visit this link: https://cloud.acrobat.com/send

(2) Click  Add files > choose files from my computer

(3) Select the file > create link. You can copy paste the link here in the forums or send a private message by hovering the mouse over person's username and click Message.

-Shivam

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