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January 28, 2022
Question

Acrobat DC black screen

  • January 28, 2022
  • 0 replies
  • 169 views

Recently I've been having problems with Acrobat DC. The symptoms are always the same:

 

0) Acrobat works normally for 15-30 seconds

1) Mouse input becomes laggy. Still able to click buttons in Acrobat

2) Mouse lag goes away. Unable to click buttons in Acrobat

3) Screen goes black. Cursor sometimes still visible and can move

4) Can be reset with a press of the power button. No hard reset required.

 

Some more info:

Acrobat version: 2021.011.20039

Windows Version: 10.0.19043 Build 19043

 

What I've tried:

1) Checked for updates to Acrobat. There are none available.

2) Checked for Windows updates. None available

3) Attempted to repair installation of Acrobat. No effect.

4) Disabled protected mode. No effect.

 

Any ideas?

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