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Hercules5ED5
Participant
June 23, 2021
Answered

Acrobat DC freezes when adding digital signatures

  • June 23, 2021
  • 2 replies
  • 26943 views

Hi everyone,

 

I'm facing an issue with the adobe Acrobat DC the free version. About a couple of weeks now I was working the Certificate tool to add my signature without any issue. About few days ago when I'm trying to add my digital signature acrobat DC freezes and it's not responding at all. Any suggestions?

I have already reinstall the app and I've also deleted the adobe files from the C drive before the installation. I've also run the repair tool from the control panel but still nothing. Acrobat DC stills freezes when I add my signature

    This topic has been closed for replies.
    Correct answer Brett22003677yq09

    I had the same issue, click Help - Repair Installation.

     

    Let this run, then bam! fixed 

    2 replies

    Amal.
    Amal.
    Legend
    June 23, 2021

    Hi there

     

    ++ Adding to the discussion

     

    Would you mind sharing the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.05.20048 installed Go to Help > Check for Updates and reboot the computer once.

     

    Is  this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on ashared network/drive, please downoad it to your computer first and then try to sign and check.

     

    You may also try to turn off the protected mode for testing (Win only) Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at startup' Turn off the protected mode and Uncheck 'Enhanced Security' > Click OK and reboot the computer once.

    Note: Please turn on the security after testing to avoid any security risks.

     

    Also, please checkout the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-errors-freezes-reader-windows.html

     

    Regards

    Amal

      H
      Hercules5ED5Author
      Participant
      June 23, 2021

      Hi Amal,

       

      I will check everything you have requested and I'll let you know

       

      Best regards

      B
      Brett22003677yq09Correct answer
      Participant
      November 30, 2021

      I had the same issue, click Help - Repair Installation.

       

      Let this run, then bam! fixed 

        Bernd Alheit
        Community Expert
        Bernd AlheitCommunity Expert
        Community Expert
        June 23, 2021

        Info: Adobe Acrobat is not free.

        Does you use Acrobat Reader?

        H
        Hercules5ED5Author
        Participant
        June 23, 2021

        Hi Bernd,

         

        Yes, I'm using Adobe Acrobat reader 

         

        Best regards

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