Acrobat DC freezes with pop up

Question

I keep getting this pop-up and it just freezes and I have to force quit.Tried reinstalling and using the cleaning tool, and tried different hard drives, but no luck.

Meenakshi_Negi · Answer

Hi NineLine,

Thank you for reaching out, and sorry about the trouble caused.

Please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html.

If the issue still occurs, try reinstalling Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

Let us know how it goes.

Thanks,

Meenakshi

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