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NineLine
Participant
May 18, 2023
Question

Acrobat DC freezes with pop up

  • May 18, 2023
  • 1 reply
  • 456 views

I keep getting this pop-up and it just freezes and I have to force quit.

Tried reinstalling and using the cleaning tool, and tried different hard drives, but no luck.

 

 

This topic has been closed for replies.

1 reply

Meenakshi Negi
Community Manager
Community Manager
May 25, 2023

Hi NineLine,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html.

If the issue still occurs, try reinstalling Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Let us know how it goes.

 

Thanks,

Meenakshi