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Tubantia1983
Participant
February 19, 2018
Answered

Acrobat DC issues

  • February 19, 2018
  • 2 replies
  • 3073 views

Since a few days (or weeks?), presumably after the last patch, I have issues when working with Acrobat DC in Windows 10. Upon opening the programme, the cursor changes into a black square and when trying to open any drop-down menu, the screen freezes and I get the message that "Adobe Acrobat DC stopped working". When opening any PDF-file directly, the same happens after a few seconds. I have tried several of the proposed solutions spread throughout the forum, but neither of them seems to be the solution. Even completely deinstalling and reinstalling did no do the trick. I have been looking for the solution for several hours now, but so far unfruitful. Anyone who can help me out?

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi Tubantia,

    Sorry to hear about your experience and the inconvenience caused to you. Seems that the after installing the update, application has stopped functioning properly.

    To fix the cursor issue, would you please refer to the help document and try the - Mouse pointer changes into a black box or square when moved over blank areas in a PDF document

    As you have already tried the workaround of uninstalling and reinstalling the application. Then would you please try using the cleaner tool to uninstall the app-  Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and download it through- Adobe Acrobat Reader DC Install for all versions

    Let us know if it doesn't help.

    Regards,

    Akanchha

    2 replies

    T
    Tubantia1983Author
    Participant
    February 20, 2018

    Deinstaling using the Cleaner Tool and reinstalling seems to resolve all problems. Thank you for your help!

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    February 20, 2018

    Thank you for your quick response and trying the further troubleshooting.

    Let us know if any further assistance is required.

    -Akanchha

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    February 20, 2018

    Hi Tubantia,

    Sorry to hear about your experience and the inconvenience caused to you. Seems that the after installing the update, application has stopped functioning properly.

    To fix the cursor issue, would you please refer to the help document and try the - Mouse pointer changes into a black box or square when moved over blank areas in a PDF document

    As you have already tried the workaround of uninstalling and reinstalling the application. Then would you please try using the cleaner tool to uninstall the app-  Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and download it through- Adobe Acrobat Reader DC Install for all versions

    Let us know if it doesn't help.

    Regards,

    Akanchha

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