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Rolfwenzel
Participant
February 3, 2026
Question

Acrobat DC Mac still not open password protected pdf with hyphen

  • February 3, 2026
  • 2 replies
  • 10 views

Hey Adobe Support,

 

As of today (Jan 26) Mac with Apple Silicon Acrobat is still not opening password protected pdfs with a hyphen.

This issue exists since a couple of years, my tax accountant always sends me pdfs with his default password which, unfortunately, includes a hyphen.

Opening this with Mac OS Preview works without any hassle, 

System: MacOS 26.2, M1

Acrobat: 2025.001.21145

As it works in mac preview I still can narrow this down to Acrobat.

Preferences reset did not help.

Any ideas?

      2 replies

      Chirokee
      Chirokee
      Participant
      February 4, 2026

      I do agree.

      creative explorer
      Community Expert
      creative explorerCommunity Expert
      Community Expert
      February 4, 2026

      ​@Rolfwenzel is it an em-dash – or en-dash - ???

      Two different ones! Double check the macOS keyboard layout hasn't defaulted to a "Smart Dash" setting that converts a standard hyphen. Go to System Settings - Keyboard - Text Input - Edit, and turn off 'use smart quotes and dashes'

      m
        R
        RolfwenzelAuthor
        Participant
        February 4, 2026

        Hey, that’s indeed an idea which wouldn't be in my first row. Unfortunately I tried this and it didn't make any difference. (Was active)

        Further on in MacOS Preview it works fine, so I can’t blame the OS for that. 

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