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Participant
December 23, 2023
Question

Acrobat DC reader problem

  • December 23, 2023
  • 2 replies
  • 279 views

It suddenly became totally unusable, now all I get is a large gray box in the center of the App.

I tried uninstalling and reinstalling, but that didn't work either.

I had to use the task manger in order to close it. I will never use Adobe products again!

This topic has been closed for replies.

2 replies

Amal.
Community Manager
Community Manager
December 27, 2023

Hi @dorish668 

 

Hope you are doing well and sorry for the late response.

 

This is a known issue and our engineering team is working on it.

 

The fix will be available in the future updates.

 

Thanks for your time and patience.

 

~Amal

Abambo
Community Expert
Community Expert
December 23, 2023

Did you run AcroCleaner after the uninstall? https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

ABAMBO | Hard- and Software Engineer | Photographer