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kumarp101010
kumarp101010
Participant
October 3, 2018
Answered

Acrobat DC Reader Version 2019.008.20071 Not Printing Horizontal Section

  • October 3, 2018
  • 2 replies
  • 4736 views

I have a Windows 10 PC where the Acrobat DC Reader was recently upgraded to the Version 2019.008.20071.

After the upgrade was done, there are printing problems. I can open any PDF file and when I click print, the print preview window shows everything on the document perfectly but when I print out the document, a horizontal section on the bottom of the document is missing.

I have another Windows 7 PC with Acrobat DC Reader Version 2018.011.20063 and this version can open and print the same documents to the same printer and the printout of documents are all ok.

From my small experiment, looks like Acrobat DC Reader Version 2019.008.20071 has some software bugs.

Please help with the printing issue.

    This topic has been closed for replies.
    Correct answer Vishal@PDF

    Acrobat team is aware of similar issue that has recently surfaced (with the Oct 2 update) and working on a resolution on priority. Meanwhile, it would be great if you can provide one of your file to us so that we can confirm it to same issue. You can share PDF file via Document Cloud.

    Thanks,

    Tanvi


    kumarp101010​, amitd73293965​

    Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

    More information about this release is here: 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products

    Please try it out and let us know your feedback.

    Thanks for your patience and support!

    -Vishal

    2 replies

    H
    HaydnWVN
    Participating Frequently
    October 3, 2018

    Is your horizontal line actually a .jpeg?

    Sounds very similar to mine (and Robs) issue: New Adobe Reader DC- not printing elements

    V
    Adobe Employee
    Vishal@PDF
    Adobe Employee
    October 3, 2018

    Hi kumarp101010,

    Can you please share a sample PDF file which has problem of not printing horizontal section? I have messaged you my e-mail id where you can send the files.

    Thanks,

    Vishal

    amitd73293965
    amitd73293965
    Participating Frequently
    October 3, 2018

    Hi Vishal/Adobe Staff,

    Here's the image of what it shows when we try to print a file out of a label as example of horizontal line showing up not fully straight along with text.

      amitd73293965
      amitd73293965
      Participating Frequently
      October 3, 2018

      Regarding my last reply, here's the actual screen on the pc of the label showing all of the content where we try to print which is missing the content  as shown as example on my last message of this screenshot:

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