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stevenw32764053
Known Participant
July 17, 2018
Answered

acrobat dc will not install

  • July 17, 2018
  • 5 replies
  • 22841 views

Have tried multiple times to install Acrobat DC.  it seems to complete, but will not open.  Some of the time the Chrome extension works.  Have tried the cleaner, but not to sure what cleaner to uses.  Have Win7 on a PC and Acrobat just stopped working awhile ago, and have tried to download DC with no success.Should I delete all the references to Adobe and Arcobat in the registers?  Am at my wits end.  HELP!!!!!

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Stevenw,

    I really apologize for the late response and inconvenience caused to you. We do take care of our Adobe Reader users and don't push them to opt for a paid subscription.

    The issue is environment specific and it is not reproducible at our end on both the platforms i.e. Mac and Windows with the latest build.

    I will try my best to get the issue addressed and get a fix/workaround on this.

    Would you mind sharing your callback details, the best time for a callback and timezone by private message only so that we can schedule a callback along with a remote session so that we can investigate more and assist you in a better manner? I have also sent you a private message with steps to collect log files of the machine. Please check your email inbox.

    Thanks for your time and patience thus far.

    Regards,

    Anand Sri.

    5 replies

    D
    Druid-Paul
    Participant
    August 12, 2023

    I cannot get Acobat DC to install on laptop (win10) or main computer (Win11). Downloads but then says failed. need to remove old version but I have with iobit uninstaller and also deleted directories in file manager.

     

    M
    Michael SL
    Participant
    February 22, 2023

    No Matter what I try. Adobe Reader DC will not install. I am running a new version of Windows 11 on a 64 bit machine. I get no error explanation. Just this: 

    email address: mstormlevia@gmail.com

     

      M
      Michael SL
      Participant
      March 28, 2023

      Turns out mine was a Microsoft Windows problem. Microsoft had to work hours to get it straightened out.

      G
      GECrumbley
      Participant
      December 15, 2020

      My Enterprise Acrobat Pro DC will not install past 22.5% . . . . suggestions?

      AnandSri
      Community Manager
      AnandSriCommunity ManagerCorrect answer
      Community Manager
      September 18, 2018

      Hello Stevenw,

      I really apologize for the late response and inconvenience caused to you. We do take care of our Adobe Reader users and don't push them to opt for a paid subscription.

      The issue is environment specific and it is not reproducible at our end on both the platforms i.e. Mac and Windows with the latest build.

      I will try my best to get the issue addressed and get a fix/workaround on this.

      Would you mind sharing your callback details, the best time for a callback and timezone by private message only so that we can schedule a callback along with a remote session so that we can investigate more and assist you in a better manner? I have also sent you a private message with steps to collect log files of the machine. Please check your email inbox.

      Thanks for your time and patience thus far.

      Regards,

      Anand Sri.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      July 17, 2018

      uninstall all reader and all acrobat versions using the control panel

      clean per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

      restart your computer

      install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.

      S
      stevenw32764053Author
      Known Participant
      July 20, 2018

      Sorry for delay, but was out of town.  Running Cleaner tool and it seems to be burning up CPU cycles and going nowhere.  How long do I wait?  Been 30 minutes and it is still running.  Also, do I now have to subscribe to Acrobat DC and pay for it, or is there a free reader version that I can us.

      Thanks.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      July 20, 2018

      no acrobat version is free.

      all reader versions are free, http://get.adobe.com/reader/

      terminate the cleaner.

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