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yasminm584162
Participant
February 28, 2018
Question

Acrobat Document Cloud Crashes constantly

  • February 28, 2018
  • 1 reply
  • 385 views

Hello Adobe

I loaded some documents to the document-cloud.

I want to edit these documents, but unfortunately after some minutes the program crashes. It’s really enjoying!

If I click “Help” -> “Update”, Adobe informs me that the program is up to date.

I work on Mac OS High Sierra 10.13.3

Sincerely

Yasmin

This topic has been closed for replies.

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
April 6, 2018

Hi Yasmin,

Sorry for the delay in response.

As you experience the crash issue when trying to edit the PDF, try the troubleshooting steps mentioned here Troubleshoot Mac OS 10.x system errors, freezes | Adobe software

Then check if you still experience the issue.

If that does not help, try to reset the application preferences.

Take help of the steps mentioned here How to reset Acrobat Preference settings to default.

If the issue still persists, run the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs on your machine.

Then restart our machine and re-install the application from here Adobe - Adobe Acrobat Reader DC Distribution

Let us know how it goes.

Please feel free to update the thread if you still experience the issue.

Regards,

Meenakshi

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