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Z
Zayko
Participant
August 18, 2021
Question

Acrobat Document Cloud infinite loading screen

  • August 18, 2021
  • 1 reply
  • 3278 views

This started happening a day ago, when I click on the Document Cloud tab it keeps in a loading screen and never ends. I searched up for a solution and tried logging out, quit Acrobat, re-open it and re-log in but it doesn't seem to fix anything, then I tried uninstalling and reinstalling it but it's the same thing. I don't really know what's wrong.

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
August 20, 2021

Hi Zayko

 

Hope you are doing well and sorry for the trouble. As described, when you click on the Document Cloud tab it keeps in a loading screen and never ends. You have also tried logout/login and uninstall/reinstall the application with no luck.

 

Have you recently updated the OS or Adobe Acrobat Reader DC and started experiencing this issue?

 

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > ABout Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates and reboot the computer once.

 

Also try to repair the installation from the help menu (Win Only) and see if that works for you. Go to Help > Repair installation.

 

You may also try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

 

Also try to access the document cloud from the link - https://documentcloud.adobe.com/link/home/ and see if that works for you.

 

Regards

Amal

 

 

D
defaultw4xdywbe61zj
Participant
September 23, 2021

I have tried this - both repairing installation, checking for updates, uninstall and reinstall and there is no change. The login screen starts loading, automatically exits before loading is finished, then brings itself up again and repeats until I manually close the login screeen.

 

I can access the document cloud from the link https://documentcloud.adobe.com/link/home/ but when I try and access it through the app I only get an infinite loading screen or a screen saying "please login" where the button doesn't work.

Amal.
Community Manager
Amal.Community Manager
Community Manager
September 24, 2021

Hi there

 

This issue is already reported to our engineering team and they are working on it to find the fix. We will share the update as soon as we hear anything form them.

 

Regards

Amal

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